BEGIN:VCALENDAR VERSION:2.0 PRODID:-//CERN//INDICO//EN BEGIN:VEVENT SUMMARY:Power Users Tutorial DTSTART;VALUE=DATE-TIME:20110331T073000Z DTEND;VALUE=DATE-TIME:20110331T103000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-139880@cern.ch DESCRIPTION:http://indico.cern.ch/conferenceDisplay.py?confId=139880 LOCATION:CERN IT Auditorium URL:http://indico.cern.ch/conferenceDisplay.py?confId=139880 END:VEVENT BEGIN:VEVENT SUMMARY:Service Management Tutorial for IT DTSTART;VALUE=DATE-TIME:20110511T070000Z DTEND;VALUE=DATE-TIME:20110511T100000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-139881@cern.ch DESCRIPTION:http://indico.cern.ch/conferenceDisplay.py?confId=139881 LOCATION:CERN 513-1-024 URL:http://indico.cern.ch/conferenceDisplay.py?confId=139881 END:VEVENT BEGIN:VEVENT SUMMARY:Technical presentation of monitoring tools DTSTART;VALUE=DATE-TIME:20110520T120000Z DTEND;VALUE=DATE-TIME:20110520T140000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-140145@cern.ch DESCRIPTION:Technical presentation of IT Infrastructure Monitoring Tools\n Coordinator:\nAlbert Ohayon\, Aspediens SA\nAgenda:\n- Introduction- Nexth ink presentation and Demo 45 min- Nimsoft presentation and Demo 45 min\n- Questions and Answers 30 min\n\nhttp://indico.cern.ch/conferenceDisplay.py ?confId=140145 LOCATION:CERN 513-1-027 URL:http://indico.cern.ch/conferenceDisplay.py?confId=140145 END:VEVENT BEGIN:VEVENT SUMMARY:On-call facility meeting DTSTART;VALUE=DATE-TIME:20110707T130000Z DTEND;VALUE=DATE-TIME:20110707T153000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-146537@cern.ch DESCRIPTION:In this meeting we present some new proposals about the on-cal l facility in Service Management and we will also collect their feedback\n \nhttp://indico.cern.ch/conferenceDisplay.py?confId=146537 LOCATION:CERN 31-S-023 URL:http://indico.cern.ch/conferenceDisplay.py?confId=146537 END:VEVENT BEGIN:VEVENT SUMMARY:Power Users Meeting DTSTART;VALUE=DATE-TIME:20110922T123000Z DTEND;VALUE=DATE-TIME:20110922T143000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-156181@cern.ch DESCRIPTION:http://indico.cern.ch/conferenceDisplay.py?confId=156181 LOCATION:CERN IT Auditorium URL:http://indico.cern.ch/conferenceDisplay.py?confId=156181 END:VEVENT BEGIN:VEVENT SUMMARY:Workshop on Change Management in IT DTSTART;VALUE=DATE-TIME:20111102T130000Z DTEND;VALUE=DATE-TIME:20111102T163000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-158589@cern.ch DESCRIPTION:Workshop for Service Owners\, or their representatives\, on Ch ange Management it IT.\n\nhttp://indico.cern.ch/conferenceDisplay.py?confI d=158589 LOCATION:CERN 513-1-024 URL:http://indico.cern.ch/conferenceDisplay.py?confId=158589 END:VEVENT BEGIN:VEVENT SUMMARY:Approval meeting IT Change Management DTSTART;VALUE=DATE-TIME:20111118T130000Z DTEND;VALUE=DATE-TIME:20111118T143000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-162541@cern.ch DESCRIPTION:Following the IT Change Management workshop las week we would like to invite you to discuss the results and hopefully approve the CM pro cess document.\n\nhttp://indico.cern.ch/conferenceDisplay.py?confId=162541 LOCATION:CERN 513-1-027 URL:http://indico.cern.ch/conferenceDisplay.py?confId=162541 END:VEVENT BEGIN:VEVENT SUMMARY:Workshop on Problem Management DTSTART;VALUE=DATE-TIME:20111125T130000Z DTEND;VALUE=DATE-TIME:20111125T160000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-162580@cern.ch DESCRIPTION:Workshop for Service Owners\, or their representatives\, on Pr oblem Management.\n\nhttp://indico.cern.ch/conferenceDisplay.py?confId=162 580 LOCATION:CERN 513-1-024 URL:http://indico.cern.ch/conferenceDisplay.py?confId=162580 END:VEVENT BEGIN:VEVENT SUMMARY:Service Support Meeting DTSTART;VALUE=DATE-TIME:20111125T090000Z DTEND;VALUE=DATE-TIME:20111125T100000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-164106@cern.ch DESCRIPTION:1st Meeting of Service Management with Serco 2nd Level Support \n\nhttp://indico.cern.ch/conferenceDisplay.py?confId=164106 LOCATION:CERN 513-1-023 URL:http://indico.cern.ch/conferenceDisplay.py?confId=164106 END:VEVENT BEGIN:VEVENT SUMMARY:Tutorial on Snow Knowledge Base (KB) system for supporters (in En glish) DTSTART;VALUE=DATE-TIME:20120913T080000Z DTEND;VALUE=DATE-TIME:20120913T100000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-208335@cern.ch DESCRIPTION:You might have heard of\, or is already working with the Knowl edge Base in ServiceNow. This tutorial will explain in detail how it works and why we need a coherent process for Publishing\, Managing\, Reviewing and Archiving articles in a controlled manner. It is mainly targeted for p eople who actively are\, or will participate in the creation and review of articles for end-users and supporters.\n\nhttp://indico.cern.ch/conferenc eDisplay.py?confId=208335 LOCATION:CERN IT Auditorium URL:http://indico.cern.ch/conferenceDisplay.py?confId=208335 END:VEVENT BEGIN:VEVENT SUMMARY:Cours sur le module Snow Knowledge Base (KB) pour les personnes du support (en Francais / slides in English) DTSTART;VALUE=DATE-TIME:20120920T080000Z DTEND;VALUE=DATE-TIME:20120920T100000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-208486@cern.ch DESCRIPTION:Peut-être avez-vous entendu parler ou vous avez déjà utilis é le module Knowlege Base de ServiceNow. Ce cours expliquera en détail c omment ce module fonctionne et pourquoi on a besoin d’un processus cohé rent pour publier\, gérer\, réviser et archiver les articles d’une fa çon contrôlée. Le cours s’adresse surtout aux personnes qui vont ou q ui ont déjà contribué à la création ou la révision d’articles dest inés aux utilisateurs ou bien aux personnes chargées du support. \n(Note : le cours sera donné en français mais les diapositives PowerPoint ser ont en anglais).\n\nhttp://indico.cern.ch/conferenceDisplay.py?confId=2084 86 LOCATION:CERN Filtration Plant URL:http://indico.cern.ch/conferenceDisplay.py?confId=208486 END:VEVENT BEGIN:VEVENT SUMMARY:New Features in ServiceNow DTSTART;VALUE=DATE-TIME:20121116T130000Z DTEND;VALUE=DATE-TIME:20121116T143000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-215952@cern.ch DESCRIPTION:A session for announcing a number of new important features to all supporters using ServiceNow.\n\nhttp://indico.cern.ch/conferenceDispl ay.py?confId=215952 LOCATION:CERN 513-1-024 URL:http://indico.cern.ch/conferenceDisplay.py?confId=215952 END:VEVENT BEGIN:VEVENT SUMMARY:Meeting with IT Service Owners and Functional Service Managers DTSTART;VALUE=DATE-TIME:20130320T130000Z DTEND;VALUE=DATE-TIME:20130320T150000Z DTSTAMP;VALUE=DATE-TIME:20130525T221040Z UID:indico-event-239446@cern.ch DESCRIPTION:Dear All\,\nTwo years after the introduction of the service ma nagement tools and processes we would like to invite you to a session disc ussing how to enhance and improve the usage of ServiceNow.\nWe are ready t o switch to the next gear for which your active participation will be need ed.\n \nWednesday 20 March 14:00-16:00 in 513-1-024\n \nIn Indico: https:/ /indico.cern.ch/conferenceDisplay.py?confId=239446\n \nMain topics to be a ddressed:\nService Catalogue Maturity Check\nService Level Management\nRis k Management\n \nWe count on your presence.\n \nBest regards\,\nService Ma nagement Team\n\nhttp://indico.cern.ch/conferenceDisplay.py?confId=239446 LOCATION:CERN 513-1-024 URL:http://indico.cern.ch/conferenceDisplay.py?confId=239446 END:VEVENT END:VCALENDAR