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VERSION:2.0
PRODID:-//CERN//INDICO//EN
BEGIN:VEVENT
SUMMARY:ITIL@CERN awareness course
DTSTART;VALUE=DATE-TIME:20110111T130000Z
DTEND;VALUE=DATE-TIME:20110111T163000Z
DTSTAMP;VALUE=DATE-TIME:20130619T020839Z
UID:indico-event-120719@cern.ch
DESCRIPTION:\nMany are aware that IT and GS will introduce new processes a
 nd tools to report and follow up on incidents and requests.\nA new central
  service-desk will start on 1/2/2011 and the Remedy system will be replace
 d by a new tool.\n\nFrom contacts with people in GS and IT we know many of
  you are not fully aware what we are trying to achieve with the new servic
 e-desk\, new incident and request processes and the new tools that are bei
 ng put in place.\n\nBoth in GS and IT a lot of people that are involved in
  request fulfilment and incident management have never followed an ITIL co
 urse\, nor participated any of the awareness training sessions given durin
 g 2009.\n\nFor anyone interested  in GS and IT (including the people empl
 oyed by external contractors) we have organized a half a day ‘accelerat
 ed’ service management awareness training session.\nThe training will be
  in English and given by a professional trainer.\n\nThe training will take
  place the 11th of January from 14:00 to 17:30 in 30-7-018 (Kjell Johnse
 n Auditorium) which has a capacity of 190 people.\n\nThe training will co
 ver a general introduction to service management\, best practice in the ar
 ea of service management and ITIL with focus on practical application to C
 ERN.\nThis training does not cover the usage of the new tool (for this oth
 er training is planned).\n\nThe training is specially aimed at the people 
 that have not participated in the awareness sessions in 2009 (or have forg
 otten) and have not followed the ITIL foundation training\, but anyone int
 erested from IT and GS is welcome.\n\n\nhttp://indico.cern.ch/conferenceDi
 splay.py?confId=120719
LOCATION:CERN Kjell Johnsen Auditorium
URL:http://indico.cern.ch/conferenceDisplay.py?confId=120719
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