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SUMMARY:ATLAS/CMS-GGUS-OSG meeting
DTSTART;VALUE=DATE-TIME:20090312T150000Z
DTEND;VALUE=DATE-TIME:20090312T170000Z
DTSTAMP;VALUE=DATE-TIME:20130523T194023Z
UID:indico-event-54492@cern.ch
DESCRIPTION:As of 21st January 2009 GGUS allows site notification for all 
 tickets. \n\nThe TPMs  are bypassed\, the site contact mailing list is not
 ified\, IF the site is selected by the  ticket submitter  and \n\nIN ADDIT
 ION the ticket is assigned to the relevant ROC. \n\nFor USA sites this\, t
 oday\, in terms of GGUS Support Units (SUs) may be ROC_CERN or OSG. \n\nIn
  terms of site names and contact mailing lists\, EGEE Sites are taken auto
 matically from GOCdb. \n\nSome USA sites appear in GOCdb and OIM (the two 
 GGUS information sources for Site names and addresses). In this meeting\, 
 we clarify routing cases \n like GGUS ticket #45718.\n\n \nDial-in numbers
 :	+41227676000 (English\, Main)\nAccess codes:	0115724 (Leader)\n0125697 (
 Participant)\nLeader site:	 https://audioconf.cern.ch/call/0115724\nPartic
 ipant site:	 https://audioconf.cern.ch/call/0125697\n\n\n\nA telephone dis
 cussion with OSG management\, GGUS experts\, (US)ATLAS and (US)CMS\, repre
 sentatives to clarify the new GGUS workflow.  \n\n\n\nPlease observe the s
 ection "Sites / Services round table:"  in the  wLCG daily Operations meet
 ing notes. \n\nDiscussion of the necessary steps in all tools for the migr
 ation of sites from EGEE GOCDB to OSG OIM.\n\nSpecifically for GGUS\, the 
 BDII idea was discussed before in  savannah #105819 and savannah #105911. 
 Lets now have the latest information on this issue to avoid surprising wro
 ng ticket routing simply due to lack of communication.\n\nAs we stand toda
 y\, following our Dec 4th 2008 meeting this is the OIM extract offered by 
 Arvind that Guenter uses:\n for USATLAS and USCMS.\nWe need to clarify: wh
 at is a mailing list\, what is a ticketing system within OSG\, in which ca
 ses the OSGGOC is involved.  Background information in Savannah #106927\n\
 nALARM email addresses today are taken from  the Operations' ALARMS' twiki
  for Tier1s. We need confirmation that the addresses are correct.\n\nThe F
 AQ of the GGUS SU for OSG is  here but old and maybe no more valid.  Here 
 is the file source. Please review it and send it to Guenter ggus-info@cern
 .ch.\n\n\nhttp://indico.cern.ch/conferenceDisplay.py?confId=54492
LOCATION:CERN 28-R-006
URL:http://indico.cern.ch/conferenceDisplay.py?confId=54492
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