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Housing Service, Cleaning & Hotel Managament functionalities review

chaired by Olaf van der Vossen, Isabel Fernandez Gonzalez (CERN)
Monday, 5 July 2010 from to (Europe/Zurich)
at CERN ( 39-1-002 )
Description

Useful links:
Participants Isabel Fernandez Gonzalez; Bernard Goicoechea; Veronique Marchal; David Martín Clavo; Olaf van der Vossen
Material:
Slides powerpoint file pdf file
Go to day
  • Monday, 5 July 2010
    • 14:30 - 16:00 Service Management Repository tool presentation 1h30' 
      Presentation of the Service Management Repository tool.
Review of the "Housing Service" data.
Review of the "Cleaning" and "Hotel Managements" functions data.
      Speakers: Olaf van der Vossen, Isabel Fernandez Gonzalez (CERN)
      Material: Minutes unknown type file

      Minutes

      Review Housing Service

      • Add in additional information: card access (as it is in the confirmation letter). Action: Done by Bernard & Isabel
      • Wonder if it should be mentioned that if any problem happens out of the opening hours, the client can contact “service pompier”. Action: Bernard and Veronique to think about it  
      • Need to indentify “ Housing Service” customers, Veronique suggests FAC (Facility and Accomodation committe): Action: Veronique will search for further information 
      • Veronique has asked to replace “hostel” by “hotel” every where in the catalogue. Nevertheless we have included “foyer” in the French key words, as people is still used to the term: Action: done by Isabel

       

      Review “Cleaning” and “ Hotel management” functionalities

      • We need to nominate the function managers for those functions elements: Action: Isabel has assigned the role to Veronique, Bernard and Isabelle Mardirossian. Veronique will verify if they are the right people for that role.
      • We have completed both functions:
        • Action: Veronique and Bernard to review the content. 
        • Action: Veronique needs to verify the contract description
      • Olaf wonders if a new function should be added that will correspond to Veronique&Bernard job: Action: olaf will check with our consultant.

       

      Veronique suggestions:

      • Add button/link in the csc portal that will allow to go to the csc repository tool with the preselected service (from the portal service to edit the service)
      • Do not think that future csc users will make the difference between “ open a request ticket”  and open and incident ticket.