General meetings and tutorials

Tutorial on Snow Knowledge Base (KB) system for supporters (in English)

Name: Tutorial on Snow Knowledge Base (KB) system for supporters (in English)
Start: 2012-09-13T10:00:00+02:00
End: 2012-09-13T12:00:00+02:00
Location: CERN

by Mrs Nicole CREMEL (IT/SM)

Thursday 13 Sept 2012, 10:00 → 12:00 Europe/Zurich

IT Auditorium (CERN)

IT Auditorium

CERN

Description

You might have heard of, or is already working with the Knowledge Base in ServiceNow. This tutorial will explain in detail how it works and why we need a coherent process for Publishing, Managing, Reviewing and Archiving articles in a controlled manner. It is mainly targeted for people who actively are, or will participate in the creation and review of articles for end-users and supporters.

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Tutorial on Snow Knowledge Base (KB) system for supporters (in English)

by Mrs Nicole CREMEL (IT/SM)

IT Auditorium

CERN