From
Northern Europe to
Italy
Handover Log:
Currently there are 4 items in the C-COD dashboard.
A very old unhandled alarm against UKI-NORTHGRID-LANCS-HEP
and an expired ticket for UKI-SCOTGRID-ECDF United Kingdom.
Explanation provided by ROD UKI (John Walsh) by today
"The UK/I ROD-on-Duty did not receive any e-mail notification from
Michaela with regards to the on-going alarm. The dashboard was
difficult enough to use last week - often lost connections etc."
Otherwise we have two APEL issues older than 30 days both in AP. Not
exacly the same ones as last week, though.
For the older one against TW-FTT Taiwan Jashon Shih provided an
explaination after my question why apel-support is not evolved:
"I believe the problem is not related to apel itself as the situation
appear after the CE box migrate with creamCE. though we have problem to
probe further but the rgma cfg seems not correctly define to the site mon
box. i am sending remind if site admin can put more trouble shooting info
there in the diary. sorry for not proactively checking the pending tickets
while i am working on the pending site creamCE issue."
For the new one against IN-DAE-VECC-02: Apel support is not yet involved,
but site admins were not very active so far, at least, as I see it from
the information in GGUS. More effort should be put in that one. One
suggestion here: It would be nice if AP ROD could update the information
in GGUS according to their internal communications to make these tickets
more transparent for everybody. :-)
Other things that appeared during the week:
on other unhandled alarm against one UKI site, (explaination see above)
one unhandeld alarm against one NE site: ROD forgot to switch off the ok
alarm
(maybe also due to dashboard instabilities as the alarm also started on
Tuesday, when Dashboard problems were most prominent)
Have a nice week,
Michaela
