21-22 March 2009
Prague
Europe/Zurich timezone
This workshop will have a strong WLCG operations focus. Topics include:
- Service operations, e.g. data management & storage services, databases, analysis services;
- Operations procedures and tools - reporting of problems, escalation, "Service Incident Reports", suspension of sites in case of major and/or prolonged problems (response targets etc.)
- Downtime handling: scheduled, unscheduled, at risk etc.
- Support issues: use of team and alarm tickets, targets for response to incidents, ...
- Monitoring: VO-views, site views, aligning official availability with VO tests and production results, ...
Starts 21 Mar 2009 09:00
Ends 22 Mar 2009 20:00
Europe/Zurich
Prague
Co-located with CHEP 2009
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