As of 21st January 2009 GGUS allows site notification for all tickets.
The TPMs are bypassed, the site contact mailing list is notified, IF the site is selected by the ticket submitter and
IN ADDITION the ticket is assigned to the relevant ROC.
For USA sites this, today, in terms of GGUS Support Units (SUs) may be ROC_CERN or OSG.
Dial-in numbers: +41227676000 (English, Main)
A telephone discussion with OSG management, GGUS experts, (US)ATLAS and (US)CMS, representatives to clarify the new GGUS workflow.