Description
This session is dedicated to the presentation of concrete
experiences and benefits of the implementation of QA
standards such us ITIL,CMMi,ISO.
Mr
Serge Thorn
(Serono International - Director IT Research & Innovation)
27/09/2006, 11:00
The first part of the presentation will introduce QA
standards such as :
- Service Management (ITIL, ISO/IEC 20000-1/-2:2005)
- CMMi
- Quality Management ISO 9001,
- Security Management ISO 2700
The second part will present Serono implementation
choices and benefits
Mr
Silvère Pradella
(CSSI - GEANT NOC Manager)
27/09/2006, 11:55
The GÉANT network is a pan-European backbone which
connects Europe's national research and education
networks. EGEE is built on GEANT network.
CSSI as industrial contractor is responsible for the
operation management of the Network Operation
Center (NOC).
The presentation will highlight the benefits of
implementing ITIL for GEANT NOC.
Mr
Jean-Francois Milhomme
(Sun Micro Systems - Solution Architect)
27/09/2006, 14:00
The presentation will focus on lessons learnt and
experience sharing for building IT services based on
ITIL and Sun Operations Management Capabilities
Model (OMCM)
Mr
Gabriele Ruffatti
(Enginneering Ingegneria Informatica - Director of Research and Innovation dept)
27/09/2006, 14:40
The presentation will cover:
- QA certification in Enginneering, reasons and
objectives,
- How Engineering applied QA CMMi certification to its
complex organisational model (a group of 13th
companies, involved in several markets from bank and
finance to utility and defense, with several distinct
technologies).
- the concrete process followed in getting the
certification.
