Report on EMI support status
GGUS Dashboard - EMI User support Procedure
As of 2011-09-04, there are 148 open tickets in EMI SUs, of which:
- 7 assigned,
- 35 in progress,
- 77 on hold,
- 1 reopened,
- 28 waiting for reply.
The tickets in assigned include:
- 0 top priority,
- 1 very urgent,
- 0 urgent,
- 6 less urgent.
Assigned ticket detail (per priority):
- very urgent :
- (DPM Development) #73458 - DPM configuration via YAIM gives ERROR: DPM_FILESYSTEMS is not set
- SLA check: OK (Assigned on: 2011-09-02 08:55:01. To be taken in charge before 2011-09-06 09:00:00)
- Of the 1 very urgent tickets, 0 violate the SLA
- less urgent :
- (StoRM) #73970 - StoRM 1.7.1-5 logs don't rotate correctly
- SLA check: OK (Assigned on: 2011-09-01 10:14:06. To be taken in charge before 2011-09-22 10:14:06)
- (gLite Security) #73912 - Default LCAS/LCMAPS globus callout log levels are too high
- SLA check: OK (Assigned on: 2011-09-01 10:46:11. To be taken in charge before 2011-09-22 10:46:11)
- (MPI) #73854 - config_mpi_ce and MPI_SHARED_HOME
- SLA check: OK (Assigned on: 2011-09-01 10:58:10. To be taken in charge before 2011-09-22 10:58:10)
- (Information System Development) #73840 - bdii memory leak
- SLA check: OK (Assigned on: 2011-09-01 14:24:12. To be taken in charge before 2011-09-22 14:24:12)
- (Information System Development) #73823 - emi-bdii-top-1.0.0-1.sl5.x86_64 packaging issue
- SLA check: OK (Assigned on: 2011-08-26 17:17:45. To be taken in charge before 2011-09-16 17:17:45)
- (Proxyrenewal) #73175 - MyProxy log errors
- SLA check: OK (Assigned on: 2011-08-31 14:45:24. To be taken in charge before 2011-09-21 14:45:24)
- Of the 6 less urgent tickets, 0 violate the SLA
Tickets to be discussed
