USAG meeting July 2nd 2009

Summary and conclusions

• It is of paramount importance that ROCs interested in carrying out TPM duties in the EGI era come forward now and express interest by sending an e-mail to the USAG list.
• The next few months will be important to define the shape of the future of user support. It is important that people read, comment and give input to the Strategy Note document and the TPM related documents discussed at this meeting. The issues will be brought forward and will be further discussed in the next meetings.

• The draft strategy note
• The new TPM model draft as concluded from the 2009/06/09 SA1 f2f meeting at CERN.
• The draft OLA.

Attendance

GGUS - Torsten Antoni, Helmut Dres, Guenter Grein
CERN - Diana Bosio, Maria Dimou (chairperson)
UK/I - John Kewley, Claire Devereux
FR   - David Bouvet

Apologies by
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Alex Stanciu
Jan Kmunicek


Notes by Diana

Agenda:

1. Agenda approval
2. Comments on the minutes from the May 28th 2009 USAG meeting
3. User Support strategy issues, news since last USAG:
   1. Strategy note.
   2. New TPM Model selected at the SA1 f2f mgnt meeting of 2009-06-09.
   3. TPM OLA.
   This is the 4th of a series of USAG meetings where we are called to shape the User Support strategy in the last year of EGEE and in view of EGI.
   The first draft of a Strategy note v0.4-2 is appended as Document.
   EGI Blueprint v.3 (Dec 2008) for quick reference during these meetings.
   
4. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports This time: emphasis on VO Support reports.
5. Review Action List [go to the end of these notes.].
6. A.O.B.
   1. Report by Torsten on the Paris SSC meeting of July 1st.
   2. Re-discuss the "Recommended helpdesk". Documents 9993 and 9994>
   3. Information to VO Supporters on the membership of as per the AOB of the wlcg meeting of Thursday, June 11th.
   4. Please book in your calendars the USAG@EGEE'09 session. Here is the Agenda extract for 2009-09-23.

7. Next meeting date: Thu August 27th 2009 @ 9:30 CET

Discussion:

1. Agenda: Approved.
2. Comments on the minutes from the May 28th 2009 USAG meeting: Minutes approved.
3. User Support strategy issues, news since last USAG:
   1. Strategy note.
      • Everybody should comment as it is important to winkle out the deriving recommendations. Actions on providing feedback on middleware 20090528-2 stays.
      • Torsten: On a separate note I received a request by Michael Groniger (ARC), to submit tickets to ARC sites via GGUS.
      Conclusion: send comments to the USAG list. Action on Torsten to follow the requirement for the ARC sites.
   2. New TPM Model selected at the SA1 f2f mgnt meeting of 2009-06-09.
   3. TPM OLA.
      • Some updates need still to be done, but mainly editorial.
      • The adopted model is a rota between 4 teams, whose focus daily would be more on the ticket matters, not just on assignemnt (tickets will be few anyway) but also on chasing outstanding tickets, opening savannah bugs for middleware tickets, taking care of escalated tickets, and maintaining the FAQ and knowledge sharing (ensuring solution is appropriate).
      • What we would like now is that 4 ROCs come forward to volunteer for being part of the rota of this new model.We need to indentify 4 ROCs by the USAG meeting @EGEE09. So please bid preferably before the August USAG by e-mailing the USAG list.
      • Diana: we should prepare a back up plan in case no 4 ROCs volunteer
      • Maria: ask SA1 management for advice on what to do
      Conclusions
      • All ROCs to present interest before the USAG in August.
      • Maria will ask for an SA1 coord short presentation and present conclusions at USAG at EGEE09.
4. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports This time: emphasis on VO Support reports.
   • Will be in the next agenda for the next meeting since no VO is present today.
5. Review Action List [go to the end of these notes].

   20090402-1
   Review the 18 points of 'RESPONSIBILITIES' in section 4 of the current version 0.6 of the TPM OLA.
   All.
   Pending

   20090528-1
   Clarify with the UMD team how they plan to interface with GGUS.
   Ales
   Pending

   20090528-2
   Experts of other mw stacks to gather information required for the strategy note.
   Those in contact with ARC, UNICORE and DEISA communities.
   Pending

   20090528-3
   Use M.Alandes' input and all other comments for the next version of the strategy note before next USAG in July 2nd.
   Diana
   Done

   20090528-4
   Put in the next USAG agenda Escalation reports for VO Support next time. Invite Cal Loomis, Vangelis Floros and Fred. Schaer.
   Maria
   Done

   20090528-5
   In the Recommended Helpdesk document 9993 remove all mention of the undesirable mail interface.
   Document the move to web services and, later, messaging.
   Make clearly separate sections for the 'Requirements' and the suggested 'implementation' parts.
   Guenter
   Done

   20090528-6
   Send comments to Guenter on the GGUS interfaces' document index, in particular on doc. 9993 and 9994.
   Interface developers
   Pending

   20090528-7
   Send comments to Guenter on the Master/Slave tickets. Do we want to maintain the relationship even if 'slaves' are solved?
   Currently this is not the case. Definition info in document 1100.
   Comments in savannah or to ggus-info@cern.ch.
   All
   Close the action. It will be an item of the USAG in August and also @EGEE09.

   20090702-1
   Correct the graphs and produce a PDF for the strategy note
   Torsten

   20090702-2
   Clarify with Michael Groneger the requirement to include the ARC sites in GGUS and open an SL savannah item for it
   Torsten

   20090702-3
   Volunteer for participating in the restricted TPM rota.
   All ROCs

   20090702-4
   Send an e-mail to the ROC managers list to call for ROCs to volunteer to be TPM in the new model
   Maria
   

   20090702-5
   Ask SA1 management what to do if there are not 4 ROCs to do TPM shift for the new model
   Maria
   

6. A.O.B.
   1. Report by Torsten on the Paris SSC meeting of July 1st.
      • There was a small HEP SSC meeting and an overall SSC meeting. All the SSCs presented their plans, and what they want to apply for. The outcome of the meeting was there will be only one big application all together covering all the SSCs. Actually there willbe one big one for user communities SSCs and a separate one for the horizontal SSCs like training, application porting, NA4 user support.
      • A presentation was given on how we think the support should work and how to integrate it, also how we see the support coordination and what we think should be done in EGI. The presentations got a lot of positive response. HEP SSC have plan for 0.5 FTE for coordination of user support.
      • We should be alert on seeing the content of both proposals, Torsten is in contact with Diana Cresti, responsible in EGI for user support.
      Conclusion: Torsten should follow closely the proposals during their draft phase to see if it necessary to comment on them and their overlap with GGUS.
   2. Re-discuss the "Recommended helpdesk". Documents 9993 and 9994>
      Conclusion: Reminder that there is an ACTION on all to send comments.
   3. Information to VO Supporters on the membership of as per the AOB of the wlcg meeting of Thursday, June 11th.
      Conclusion: Vos are not there, so we assume everything is clear to them.
   4. Please book in your calendars the USAG@EGEE'09 session. Here is the Agenda extract for 2009-09-23.
      • Torsten: There will be other user support sessions in EGEE09. One SA1 on user support afternoon and on Wednesday 4 hours on general user support in EGI. And there is also a session on user support by NA4, we should be represented there.
7. Decide on next meeting date: August 27th 2009 @ 9:30am CET.