USAG meeting 26th February 2009

Attendance
----------
GGUS - Torsten Antoni, Helmut Dres
CERN - Diana Bosio, Maria Dimou (chairperson)
UK/I - John Kewley, Claire Devereux
SWE  - Kai Neuffer
Alice- Patricia Mendez Lorenzo
CMS  - Andrea Sciaba'
LHCb - Joel Closier, Roberto Santinelli


Apologies by
------------
Jan Kmunicek


Notes by Diana

Agenda:
-------

1. Agenda approval
2. Comments on the minutes from the January 29th 2009 USAG meeting
3. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports
4. Can we have formal OLAs for other Support Units (SUs) than TPMs, ROCs, Sites? [SU list viewable by GGUS supporters.]
5. CMS request: Pre-fill some fields on the GGUS ticket submission form. [Details in savannah #107215].
6. Discussion on new TPM team creation and training, FAQ and mailing list set-up (NB! All CERN-based mailing lists are currently under-going a not-so-smooth migration to e-groups.)
7. Any misrouted tickets to european sites following the implementation of Direct Routing to All Sites on Jan 21st 2009?. USA Tier1s will be handled in a dedicated meeting on March 12th. Report at the next USAG. [Any info missing from this FAQ?]
8. Review Action List [go to the end of these notes. There is only one action item.].
9. A.O.B. It's show time folks! End of February: VOs to perform an ALARM ticket test (full round from opening to ticket closing) to Tier1s. [ savannah #105104]. and [testing rules]
10. Next meeting date: Thu 2 Apr 2009 @ 9:30 CET NB! Algorithm "violation"!

Discussion:

1. Agenda: Approved.
2. Comments on the minutes from the January 29th 2009 USAG meeting: Minutes approved.
3. Continuous GGUS assessment via the escalation reports:
   analysis from the relevant escalation reports
   • Invitation to review the EMT escalation reports by Maria to identify areas in which support is weak.
   • There is currently work in progress to strengthen the workload units and split them in several units, dedicated to WMS, CE and batch systems.
4. Can we have formal OLAs for other Support Units (SUs) than TPMs, ROCs, Sites? [SU list viewable by GGUS supporters.]
   No units were identified as weak. No OLAs were proposed.
5. CMS request: Pre-fill some fields on the GGUS ticket submission form. [Details in savannah #107215].
   The idea is to create button to pre-prepare a ticket so that then the shifters can submit a ticket in an easier way.
   • Helmut will come up with a proposal and will add it to the savannah item.
   • Maria ask Joel if it is interesting also for LHCb. Joel will have a look. For instance "concerned VO" filled automatically would be nice to have for LHCb.
   • Diana proposed to use the web service interface. CMS answered that they would rather have the URL than a web service to create a ticket.
   • Alice made a similar request in 2007.
   Conclusion: the work in interesting and progress and further suggestions should be via the GGUS savannah item
6. Discussion on new TPM team creation and training, FAQ and mailing list set-up (NB! All CERN-based mailing lists are currently under-going a not-so-smooth migration to e-groups.)
   The only way to improve this is via training. TPM monitoring and escalation reports help in capturing but not in preventing.
   • A suggestion was made to have training based on real cases. Maybe we could have it at the next COD meeting in Bologna.
   • Another option suggested is going to the region and have meetings there. Meet the ROC when they do their work. But it was agreed to try the COD meeting first, as it is cheaper than traveling to every ROC.
   • As a general remark no VO present at the meeting suffered from the wrong assignemnt of a ticket by a TPM.
   Conclusion: Diana will ask Helene to find some time for the TPM meeting 1.5 hours for TPM training at the next COD meeting in Bologna and will report at the next USAG meeting.
7. Any misrouted tickets to european sites following the implementation of Direct Routing to All Sites on Jan 21st 2009?. USA Tier1s will be handled in a dedicated meeting on March 12th. Report at the next USAG. [Any info missing from this FAQ?]
   No comments. Only issue so far is by tickets opened by the site themselves, who run the risk of seeing the ticket routed back at them.
8. ACTION LIST:
   Only 20090129-2 was pending in the minutes of the previous meeting.

   20090129-2
   Document in TPM wiki the new TPMs' coaching and the new TPM role.
   Diana
   Pending

   20090226-1
   Ask Helene to find some time for the TPM meeting 1.5 hours for TPM training at the next COD meeting in Bologna.
   Diana
   Done

   20090226-2
   Report at the next USAG meeting on the TPM training at the COD meeting in Bologna.
   Diana
   

9. A.O.B.
   • It's show time folks! End of February: VOs to perform an ALARM ticket test (full round from opening to ticket closing) to Tier1s. [ savannah #105104]. and [testing rules]
     Conclusion: Few clarifications on the body of the test tickets, that they have to contain a "pretend problem" so that the site can test the whole procedure, and should be done during the working hours of the target site.
10. Decide on next meeting date: Algorithm violation! Next meeting is on 2nd April 2009 @ 9:30am CET.