USAG meeting December 10th 2009

Click on the agenda to follow links to the items discussed at the meeting!

Summary and conclusions published on 2009-12-10

Attendance 


GGUS - Guenter Grein, Torsten Antoni, Helmut Dres
CERN - Maria Dimou (chairperson and note taker)
UK/I - Claire Deveneux
IT   - Riccardo Brunetti, Tiziana Ferrari
APROC - Jason Shih
CE    - Jan Kmunicek
SWE   - Goncalo Borges
LHCb  - Roberto Santinelli
SA3   - Oliver Keeble
JRA1  - Francesco Giacomini

Departures: Maria announced that Diana is on holiday until the end of her 
contract so she won't be part of USAG any more. We all thank her for her 
contribution and wish her success with her new projects.

Notes by Maria

Agenda:

  1. Agenda approval
  2. Comments on the notes from the October 29th USAG meeting [linked from here].
  3. Status of the GGUS fail-safe system development. savannah #101122
  4. EGEE reviewers and some projects (ETICS, EMI) require a workflow change: tickets due to bugs should remain "On Hold" rather than "Unsolved". Discussion.
  5. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports Please follow the URL in advance and report on issues arising in the meeting.
  6. New TPM shift tables: Italy, Germany (with help from IberGrid). News from the Dec 1st SA1 Coord. Meeting
  7. Are there more comments on the User Support Strategy note? . See input document from SA3 emailed to the the usag e-group on Nov. 5th!
  8. New GGUS development: savannah #108708 site-ROC association on the ticket submission form.
  9. Review Action List in the 2009-10-29 meeting minutes linked from here.
  10. A.O.B.
    1. Final version of the New TPM model document now Released

Discusssion

Today's agenda

Approved.

Last minutes

Approved.

GGUS fail-safe development

ggus is working on a fail-safe system using Oracle database facilities which also offer international character set support, an old requirement still pending. The facility will enter operation with the February 2010 ggus release. NB!! Make sure this date is acceptable given the LHC restart on February 5th.

Change of policy on middleware bugs ing ggus

When a ggus ticket reveals a middleware bug, we decided to adopt the EGEE reviewers' recommendation to no more close the ggus ticket as 'unsolved' with reference to the bug number but to keep it 'In Progress' until the bug is 'fixed'. The ggus documentation should be changed accordingly. We shall investigate possibilities for savannah email parsing when a bug enters status 'ready for review' which should correspond to ggus ticket status 'waiting for reply'. When a workaround is available it should be recorded in ggus and the ticket should be closed as 'solved' while the savannah one remains open until a true patch enters production. Francesco, expressing JRA1 policy, recommended that all problems are recorded in ggus as success metrics are calculated from ggus and not from savannah data. Roberto also said that LHCb in entirely ggus based for experiment users' and sites' operational issues. All supporters are recommended to adjust ticket priority if the submitter chose an inappropriate value.

Action list review

20091029-01
Clean the backlog of tickets
ROC Italy
Done

20091029-02
ETICS tickets forgotten again, many of them in status 'assigned' for several weeks.
Maria
Pending

20091029-03
Maria to update the doc on TPM new model to add that Documentation is also one of the duties of the TPM and release
Maria
Done

20091029-04
check with Stephen Newhouse who are the winners of the TPM EGI bid let USAG know.
Maria
Done

20091029-05
Update version number in the Strategy Note doc.
Diana
Done

20091029-06
Maria to confirm that the TPM effort was reduced to 1FTE.
Maria
Done

20091029-07
Tiziana to send a paragraph on middleware support and INSPIRE issues.
Tiziana
Done

20091029-08
Make 3 pictures on the ticket workflow: one for tickets to ROCs, one for tickets to VOs, one for tickets to middleware.
Torsten
Done

20091029-09
Change the name of the Appendix 'user support in EGEE'
Diana
Done

20091029-10
Send the section on Main concerns and issues
Transferred from Maria to Torsten
Done

20091029-11
Reflect in the Strategy Note the EMI proposal
Diana
???

20091029-12
Present the Strategy note at the SA1 coordination meeting
Diana
Done by Torsten on 2009-12-15

20091029-13
Communicate to Diana and Torsten the comments to the strategy note.
All
Done?

20091210-1
Maria+GGUS developers for the documentation and ALL users and supporters: Set, from now on a ggus ticket revealing a bug in status 'in progress' and close no more as 'unsolved'.
All
Pending

Next meeting

Due to another meeting on the last Thursday of January we shall meet on Thu 2010-01-21.