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09:00
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Introduction and who is who
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09:10
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Key Quality concepts (The vocabulary you need to know)
-
Isabel Bejar Alonso
(CERN)
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09:20
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Improvement processes - Key vocabulary
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09:50
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Comparing improvement processes
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10:00
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Define Value
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10:20
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Map the value stream
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10:40
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--- Questions & Break ---
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11:00
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Establish flow
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11:20
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Implement pull
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11:40
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Strive for perfection
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