Oct 25 – 29, 2021
Europe/Zurich timezone

Zammad: the new ticketing system used at CC-IN2P3

Oct 28, 2021, 10:55 AM
25m
Online workshop

Online workshop

Basic IT Services Basic IT Services

Speaker

Renaud Vernet (CC-IN2P3/CNRS)

Description

In late 2020, CC-IN2P3 decided to look for a service desk ticketing system as an alternative to OTRS.
During last winter we carried out a search for a new candidate and chose Zammad.
We transitionned to Zammad in summer and are now decommissionning OTRS.
This talk will present the features offered by Zammad and the lessons learned from that transition.

Desired slot length 15' to 20'
Speaker release Yes

Primary author

Renaud Vernet (CC-IN2P3/CNRS)

Presentation materials