In late 2020, CC-IN2P3 decided to look for a service desk ticketing system as an alternative to OTRS.
During last winter we carried out a search for a new candidate and chose Zammad.
We transitionned to Zammad in summer and are now decommissionning OTRS.
This talk will present the features offered by Zammad and the lessons learned from that transition.
|Desired slot length||15' to 20'|