User Support Workshop for VOs

from Thursday, 1 March 2007 (14:00) to Friday, 2 March 2007 (14:30)
Forschungszentrum Karlsruhe

        : Sessions
    /     : Talks
        : Breaks
1 Mar 2007
2 Mar 2007
AM
09:00
VO Views on User Support (until 10:30) ()
09:00 User support - the ESR view   ()
Slides
09:20 User support - the AUGER view - the VOCE view   ()
Slides
09:40 User support - the COMPCHEM view   ()
Slides
10:00 Discussion   ()
10:30 --- Coffee break ---
11:00
Discussion of issues and topics from the VOs (until 12:00) ()
11:00 Proposal for VO user support working group   ()
11:15 Discussion of issues and topics from the VOs   ()
PM
14:00
Presentation of the EGEE User Support Infrastructure (until 15:30) ()
14:00 Welcome and introduction   ()
14:15 Overview of the EGEE support infrastructure   ()
Slides
14:45 Live demo of the user support portal   ()
15:15 Discussion   ()
15:30 --- Coffee break ---
16:00
VO Views on User Support (until 18:00) ()
16:00 User support - the CMS view   ()
Slides
16:30 User support - the ALICE view   ()
Slides
17:00 User support - the BIOMED view   ()
17:30 Discussion   ()
12:00 --- Lunch at the FZK canteen ---
13:00
Training for users and supporters (until 14:30) ()
13:00 Training for users and supporters   ()