Usability & Accessibility

Monday 5 Sept 2022, 15:00 → 16:00 Europe/Zurich

31/S-028 (CERN)

We have room 31/S-028 booked for those of us who are here in person.

Cath recently gained a Post Grad certificate in the field of Usability and Accessibility and has kindly done a review of the new SSO and our various portals. Please join us to discuss with her on: 
- Her main findings
- Tools we can use

Useful links:
- https://www.nngroup.com/articles/ten-usability-heuristics/ 

Usability & Accessibility 

 

Many thanks to Cath for her contributions! 

• Accessibility is for specific groups
  • It is the law to have a minimum level of accessibility in the EU
• Usability is for everyone (sometimes accessible adaptations become usability improvements e.g. subtitles and curb-cuts)
• 10 Usability Heuristics https://www.nngroup.com/articles/ten-usability-heuristics/  
• Accessibility assessment https://wave.webaim.org/ 
• Lots of good material https://webaim.org/
• SSO
  • Tabbing order
  • Avoid words e.g. “Click here” could be “See computing rules” 
  • Language settings https://webaim.org/techniques/language/ 
  • “You have agreed to comply with…” needs to be linked and make sense 
  • Try on responsive design mode 
    • Centering text, line breaks etc 
  • SNOW link is wrong, and should say “Computing Services Status Board”
  • Include 2FA in brackets to allow consistent language
  • Get stuck if clicking on kerberos
  • Title for sub-page logins (e.g. guest and 2FA)
• Users Portal
  • Why Users Portal? Too similar to Users Office. What about accounts-portal 
  • Sidebar off and correct header bar 
  • No hover on touch screens
  • ? Vs i consistency 
  • Cannot manage mail settings in manage mail settings  
  • Level of Assurance Value 
  • 2FA wording consistency
  • Add help on what LoA is
  • Maybe “My CERN Profile”
  • Check contrast
  • What is expiring or will be deleted? Put a value
  • Unexpected behaviour after clicking on info signs 
  • Always put alt text
  • Link to computing rules
  • Colouring of dates not helpful, consider date in human readable format
  • Hover over supervisor not useful for user