Bug-tracker related metrics 5.1. PROCESS RELATED METRICS 5.1.1 Closed Priority Bug Metrics (needed in KSA1.x) 5.1.2 Fixed Bugs Metrics (needed for SA1 regression testing) 5.1.3 Ongoing/Open Priority Bug Metrics (needed in KSA1.x) 5.1.4 Untouched Bug Metrics (Not applicable to SA1, but needed for EMT) 5.1.5 Bug severity distribution (not needed by SA1) 5.1.6 Backlog management index (not needed by SA1) 5.1.7 Successful builds metric (Not applicable to SA1, but needed for EMT) 5.1.8 Integration test effectiveness metric (not relevant to this meeting) 5.1.9 Up-to-date documentation metric (generated by hand in NA2) 5.1.10 Delay on release schedule metric (generated by hand in SA1, and in tracker of release manager) 5.2. PRODUCT METRICS 5.2.1 Unit test coverage metric (not relevant to this meeting) 5.2.2 Number of supported platforms metric (not relevant to this meeting) 5.2.3 Total bug density metric (needed in KSA1.x) 5.2.4 Bug density per release metric (not needed if 5.2.3 used) 5.4. QUALITY IN USE METRICS (GGUS metrics) 5.4.1 Total user incidents metric (KSA1.1, not calculated by SA2.3) 5.4.2 Training and support incident metric (aggregate into 5.4.1) 5.4.3 Average time to deal with an incident (KSA1.2, not calculated by SA2.3) 5.4.4 User Support level ticket distribution (aggregate into 5.4.1)

Breakdown of KPIs for SA1 <a href="https://twiki.cern.ch/twiki/bin/view/EMI/EmiSa23MetricsForSA1">List of KSA1.1-1.5 and associated SA2.3 metrics</a> Action Points: See the minutes