• Personnel
    • Fahrunisa's arrival on February 2nd (Carl/Fernanda office)
    • Yoan's departure at the end of February
      • Tasks transfer from Yoan being agreed between the teams.
  • Service & Operations
    • Preparing for the next release webinar
      • João following up with Claudio/Clarissa
    • CEP reviewing machine lists what stays and what is decomissioned): ETA by next week meeting please
    • Finalised the EDMS Consolidation MTP request 
      •  Discussion ongoing for the PLM access rights
    • Dashboard Development kicking off for support analytics
    • Validation of CATIA V5 upgrades and Windows 11 compatibility
      • So far so good - upgrade promises a few nice improvements already spotted
    • DMU migration plan ongoing planning the DMU migration
    • ARAS data quality
      • Finalising tasks regarding part versioning logic (prior to Yoan departure).
      • CDD only migration
        • Task needs updated status (follow up with Drew)
        • This task will trigger an additional a fix for the EN-EL team, addressing their complaints regarding issues with versioning migration 
    • Support Stats
      • Increased pressure due to the migration to a new CAD/PLM environment
        • User Adoption
          • Users face a learning curve with the new environment compared to previous tools (SmT/CDD). 
          • Peak in 2025 for CAD/PLM requests considered normal after migration (in reality peak started in Sept. 2025)
        • Time to solve issues
          • While request volume tripled in 2025 compared to 2024, the time required to resolve them increased fivefold. This is due to the need to investigate and document entirely new issues.
        • Technical Issues
          • The low-quality connector is causing significant issues (around ~25% of the problems), translating in excessive load for the support team.
      • Effort Support Stats
        • 2 FTEs per week for support can handle the load for now
        • Objective is to squeeze down that pink bar bring it close to the 2024 blue bar.
      • Support analytics
        • Breadown these numbers in components (PWB connector, PLM, etc., etc.) will help to reduce the effort