Report on EMI support status
GGUS Dashboard - EMI User support Procedure
As of 2011-11-25, there are 183 open tickets in EMI SUs, of which:
- 9 assigned,
- 60 in progress,
- 93 on hold,
- 3 reopened,
- 18 waiting for reply.
The tickets in assigned include:
- 0 top priority,
- 1 very urgent,
- 0 urgent,
- 8 less urgent.
Assigned ticket detail (per priority):
- very urgent
- (LFC Development) - "LFC Bad Magic Number problem" #76562
- SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-11-18 15:00:28. Had to be taken in charge before 2011-11-22 15:00:28)
- Of the 1 very urgent tickets, 1 violates the SLA
- less urgent:
- (LFC Development) - "LFC metrics" #76722
- SLA check: OK (Assigned on: 2011-11-22 14:30:40. To be taken in charge before 2011-12-13 14:30:40)
- (gLite Yaim Core) - "glexec error on cream" #76686
- SLA check: OK (Assigned on: 2011-11-24 14:25:19. To be taken in charge before 2011-12-15 14:25:19)
- (lcg_util Development) - "SUs time zone needed" #76475
- SLA check: OK (Assigned on: 2011-11-15 15:22:09. To be taken in charge before 2011-12-06 15:22:09)
- (FTS Development) - "SUs time zone needed" - #76455
- SLA check: OK (Assigned on: 2011-11-15 15:22:02. To be taken in charge before 2011-12-06 15:22:02)
- (AMGA) - "SUs time zone needed" - #76444
- SLA check: OK (Assigned on: 2011-11-15 15:20:27. To be taken in charge before 2011-12-06 15:20:27)
- (Information System Development) - "bdii tmpfs fills up and silently fails" - #76337
- SLA check: OK (Assigned on: 2011-11-15 10:41:11. To be taken in charge before 2011-12-06 10:41:11)
- (gLite Hydra) - "Hydra service administration" - #76138
- SLA check: OK (Assigned on: 2011-11-14 15:55:16. To be taken in charge before 2011-12-05 15:55:16)
- (lcg_util Development) - "Redundancy of SE using lcg-cr command " #73806
- SLA check: OK (Assigned on: 2011-11-23 15:15:09. To be taken in charge before 2011-12-14 15:15:09)
- Of the 8 less urgent tickets, 0 violates the SLA
Tickets to be discussed