EMI EMT-coordination

Europe/Zurich
Doina Cristina Aiftimiei (INFN)
Description
Title: EMI EMT-Coordination Community:
EMI Meeting Access Information: NOTE: THE MEETING IS RECORDED** (for minutes-taking only purposes, then the files are deleted)
    • 15:00 15:10
      Welcome

      list pf participants

      Mandatory & Recommended participants: ALL PTs representatives

    • 15:10 15:15
      SA2 announcements
    • 15:15 15:25
    • 15:25 15:50
    • 15:50 16:00
      EMI Support Status

      Report on EMI support status



      GGUS Dashboard - EMI User support Procedure

      As of 2011-11-25, there are 183 open tickets in EMI SUs, of which:

      • 9 assigned,
      • 60 in progress,
      • 93 on hold,
      • 3 reopened,
      • 18 waiting for reply.

      The tickets in assigned include:

      • 0 top priority,
      • 1 very urgent,
      • 0 urgent,
      • 8 less urgent.



      Assigned ticket detail (per priority):

      • very urgent
        • (LFC Development) - "LFC Bad Magic Number problem" #76562
          • SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-11-18 15:00:28. Had to be taken in charge before 2011-11-22 15:00:28)
        • Of the 1 very urgent tickets, 1 violates the SLA
      • less urgent:
        • (LFC Development) - "LFC metrics" #76722
          • SLA check: OK (Assigned on: 2011-11-22 14:30:40. To be taken in charge before 2011-12-13 14:30:40)
        • (gLite Yaim Core) - "glexec error on cream" #76686
          • SLA check: OK (Assigned on: 2011-11-24 14:25:19. To be taken in charge before 2011-12-15 14:25:19)
        • (lcg_util Development) - "SUs time zone needed" #76475
          • SLA check: OK (Assigned on: 2011-11-15 15:22:09. To be taken in charge before 2011-12-06 15:22:09)
        • (FTS Development) - "SUs time zone needed" - #76455
          • SLA check: OK (Assigned on: 2011-11-15 15:22:02. To be taken in charge before 2011-12-06 15:22:02)
        • (AMGA) - "SUs time zone needed" - #76444
          • SLA check: OK (Assigned on: 2011-11-15 15:20:27. To be taken in charge before 2011-12-06 15:20:27)
        • (Information System Development) - "bdii tmpfs fills up and silently fails" - #76337
          • SLA check: OK (Assigned on: 2011-11-15 10:41:11. To be taken in charge before 2011-12-06 10:41:11)
        • (gLite Hydra) - "Hydra service administration" - #76138
          • SLA check: OK (Assigned on: 2011-11-14 15:55:16. To be taken in charge before 2011-12-05 15:55:16)
        • (lcg_util Development) - "Redundancy of SE using lcg-cr command " #73806
          • SLA check: OK (Assigned on: 2011-11-23 15:15:09. To be taken in charge before 2011-12-14 15:15:09)
        • Of the 8 less urgent tickets, 0 violates the SLA

        Tickets to be discussed
    • 16:00 16:30
      AOB