List of contributors: 1a) Production Service Nick 1b) Pre-production Service Antonio 2) Deployment Antonio 3) Grid Operations Helene 4) Security Romain 5) User Support Torsten/Maria 6) Grid Management Nick 7) Interoperation Helene/Nick 8) Resource provision for VOs Rolf 9) Middleware requirements Daniele 10) Network monitoring Kostas 11) General tasks Maite