Name: Support Task Force Meeting (@FZK)
Start: 2004-08-04T09:30:00+02:00
End: 2004-08-04T18:00:00+02:00
Location: Karlsruhe / Germany - FZK Room K3

- Welcome Note & Presentation of the current GGUS Support system
  
  Welcome Note from Rainer Kupsch (our Manager)
  
  afterwards
  Presentation of the GGUS System including internals :-)
  
  transparencies
- Basic Support Modell
  
  Based on the decision of the ROC Managers we need to define a detailled focus for the Meeting!
  
  How to integrate NA4 / the "customers"?
- Coffee brake
- Processes
  
  We need to identify all possible processes.
  We need to take all scenarios into account and define possible integration phases.
  
  Which services are central, which are distributed?
  
  Who will be responsible for escalations / Service Levels?
  
  Will there be a central WebSite where users can interact?
  
  What are the "customers" needs?
- Lunch Break
- Interfaces
  
  Where do we have to interface with others?
  Who will provide an interface (we or the others?)
- Tools
  
  Which tools are necessary?

Support Task Force Meeting (@FZK)

441--K3

Karlsruhe / Germany - FZK Room K3