Deployment team and UKI workshop
from
Thursday 12 March 2009 (10:00)
to
Friday 13 March 2009 (16:15)
Monday 9 March 2009
Tuesday 10 March 2009
Wednesday 11 March 2009
Thursday 12 March 2009
10:00
Introductions
Introductions
10:00 - 10:10
10:10
What regionalisation means for us
What regionalisation means for us
10:10 - 11:30
- The on-duty tasks - Nagios and messaging - First line support
11:30
TEA/COFFEE BREAK
TEA/COFFEE BREAK
11:30 - 11:45
11:45
On-duty tasks
On-duty tasks
11:45 - 13:00
- The shifts and schedules - The dashboard - Alarm procedures - Ticketing sites and follow-up
13:00
LUNCH
LUNCH
13:00 - 14:00
14:00
Nagios and messaging
Nagios and messaging
14:00 - 15:00
- The goals of common messaging - Status in the UKI - Requirements from the UKI setup - Plans and next steps -- What functionality and by when -- Who is doing what and when?
15:00
First-line support
First-line support
15:00 - 15:30
- The current system - The UKI approach
15:30
TEA/COFFEE BREAK
TEA/COFFEE BREAK
15:30 - 15:50
15:50
Extended support
Extended support
15:50 - 16:30
- The helpdesk interface - Support teams - How support teams operate
16:30
Summary & conclusions
Summary & conclusions
16:30 - 16:45
Friday 13 March 2009
09:30
Review of regionalisation discussion and actions
Review of regionalisation discussion and actions
09:30 - 09:40
09:40
DTEAM meetings
DTEAM meetings
09:40 - 09:55
- Structure of meetings - Team membership - Areas to improve
09:55
Deployment/operations problems & issues
Deployment/operations problems & issues
09:55 - 10:10
- Look back at quarterly reports - Current known areas to be followed up
10:10
Communications
Communications
10:10 - 10:30
- Use of blogs - Current status of webpages - Areas of concern - Ticketing and metrics
10:30
TEA/COFFEE BREAK
TEA/COFFEE BREAK
10:30 - 10:50
10:50
GridPP services
GridPP services
10:50 - 12:00
- What we provide - Issues with the availability/use - WMS - tBDII - User requests - UI coverage - Monitoring tools - Testing new releases (deployment strategy with less PPS interaction) - Service resilience issues - Disaster planning
12:00
Current concerns
Current concerns
12:00 - 13:00
- SL5 - CREAM - Experiment software areas - Memory caps - Job efficiencies - Procedures for ... removing SEs...
13:00
LUNCH
LUNCH
13:00 - 13:45
13:45
Experiment and user needs
Experiment and user needs
13:45 - 14:30
- Site interactions with users - Review of problems from last 12 months - Areas yet to be resolved
14:30
Storage
Storage
14:30 - 15:00
15:00
TEA/COFFEE BREAK
TEA/COFFEE BREAK
15:00 - 15:20
15:20
Site tuning & improvement
Site tuning & improvement
15:20 - 16:00
- Lessons from experiment testing - Ramping up to cope with analysis needs - Upgrades and recommendations -- Best/worst performing sites
16:00
Conclusions & actions
Conclusions & actions
16:00 - 16:15