Mr Tobias Koenig (Karlsruhe Institute of Technology (KIT))
The Karlsruhe Institute of Technology (KIT) was founded at 1st October 2009, merging the University of Karlsruhe and the Forschungszentrum Karlsruhe. As a first new organizational unit of the KIT the Steinbuch Centre for Computing (SCC) was established, combining the former Institute for Scientific Computing of Forschungszentrum Karlsruhe and the Computing Centre of the Technical University Karlsruhe. The KIT merge process directly influenced the SCC which has to cover two locations with a distance of 10 km. The IT service management, according to the industrial standard “IT Infrastructure Library (ITIL), was selected by the SCC as a strategic element to support the merging of the two existing computing centres. The service support processes of ITIL like: Incident, Problem, Change, Configuration and Release Management are the basis of SCC’s first class IT Services. The talk explains the different roles and tools of each ITIL support process and it puts attention to the special needs of GridKa, the German Tier-1 centre of the WLCG infrastructure, hosted at the SCC.