We deployed Indico v3.2. See our blog post for details on the changes.
Oct 23 – 24, 2017
Europe/Zurich timezone
There is a live webcast for this event.

Change deployment in ServiceNow

Oct 23, 2017, 4:55 PM
Idea Square (CERN)

Idea Square


30min talk


David Martin Clavo (CERN)


The goal of this presentation is to show you something different from what you are used to see.

ServiceNow is a cloud-based PaaS¹ product with many out-of-the-box Saas² applications built-in. Customers routinely modify these applications or create their own on top of the platform. ServiceNow is used at CERN as the Organisation's Service Management tool.

In ServiceNow, everything is stored in its database; data such as support tickets, but also the application code, and even the database structure itself.

During this presentation, I will quickly develop a very small application and rapidly deploy it from our dev server into our qa server; then, develop and deploy an additional small change.

Along the way, you will discover how changes are recorded and deployed effortlessly. You will also see how conflicts are resolved. Hint: version control in ServiceNow is different.

(1) Platform as a Service
(2) Software as a Service

Primary author

David Martin Clavo (CERN)

Presentation materials