From:	Maria Dimou
Sent:	Wednesday, September 23, 2009 5:28 PM
To:	Maite Barroso Lopez; Maria Dimou; project-eu-egee-sa1-esc (User Support 
Advisory Group under EGEE III. Was Executive...); project-lcg-vo-atlas-admin 
(Administrator(s) of the LCG Atlas VO); project-lcg-vo-alice-admin 
(Administrator(s) of the LCG Alice VO); project-lcg-vo-cms-admin 
(Administrator-s- of the LCG CMS VO); project-lcg-vo-lhcb-admin 
(Administrator-s- of the LCG LHCb VO); atlas-lcg-egee-task-force (ATLAS 
EGEE Middleware Integration Group); alice-lcg-task-force (Discussion list of 
the ALICE LCG task force for distribut...); cms-grid-support (Grid Support for 
VO CMS); lhcb-grid-support (Grid Support for VO LHCb); tpm-grid-support 
(GGUS Ticket Processing Manager Team for ticket first line...); ggus-info (List 
of people involved in GGUS development); lcg-service-coordination-
meeting (LCG Service coordination meeting - https://twiki.cern.ch/...); wlcg-
operations (wlcg operations); project-egee-roc-managers (EGEE ROC 
managers and alternates); Steven Newhouse
Subject:	Summary of the USAG f2f during EGEE'09 20090923 

Dear Maite,
here my summary for tomorrow's SA1 meeting. 
------------------------

USAG @ EGEE'09 summary
Prepared by session convenor Maria Dimou
20090923
1. Agenda http://indico.cern.ch/conferenceDisplay.py?confId=68477
2. Previous meeting minutes were approved.
3. The candidates for the TPM service for the rest of EGEE III presented their 
understanding of the new model http://edms.cern.ch/document/1000210.
The USAG being an advisory group, the following conclusions are given to SA1 
management for decsion making at the 20090924 f2f meeting:

a. All candidate ROCs now understand that reducing the number of TPM teams 
from autumn 2009 till the end of EGEE III is not related with the EGI bids  in 
this area covering Global tasks.

b. Despite the fact that the new TPM strategy, possible TPM models and the 
plan for the selected model prototype service was discussed at every USAG 
meeting since 20090402, with info sent to the ROC managers and TPM teams, 
ROC_CE representative complained that the information came late to them. 
ROC_SWE said that this is not a good time for changes given other areas of 
work become very busy now (LHC start-up).
People were reminded of the planning steps and decisions taken, namely the 
20090609 SA1 f2f meeting where the model in favour of very few TPM teams was 
selected. They were also reminded that in EGEE III all ROCs are funded and 
committed to provide TPM effort.

c. ROC_SWE reminded that GGUS and TPM duty is one of the user support services 
they provide. Many other questions from VO members or site admins are answered 
by email. We decided to look into a GGUS development solution for opening a 
ticket on behalf of a 3rd party and for a given submitterto assign to a given 
person.

d. ROC_IT recommended a TPM companion book shorter than the existing 
documentation https://gus.fzk.de/pages/support.php
They also expressed concern about TPM workload increase when more middleware 
stacks will be supported in EGI.
They recommended that FAQ production by the TPMs be monitored.This is being 
done via monthly escalation reports in 
https://gus.fzk.de/pages/metrics/download_escalation_reports_faq.php

e. The meaning of our SA1-given mandate on increased automation: 
https://savannah.cern.ch/support/?108496 and 
https://twiki.cern.ch/twiki/bin/view/EGEE/SA1ActionItemsDB#000521
was clarified.
Automation is 'increase the number of automatically assigned tickets, hence 
bypassing the TPMs' like:
https://savannah.cern.ch/support/?105819 for Direct Site notification and
https://savannah.cern.ch/support/?108708 automatic assignment to the ROC under 
certain conditions.

f. ROC_IT and ROC_CE suggested to remain in the current scheme (15 teams 
https://gus.fzk.de/pages/tpm.php) until year-end when the EGI bids will have 
been decided and then participate in the EGEE prototyping of the new model IF 
they win the EGI bid. 
Else, they withdraw the EGEE reduced TPM teams' candidature.

4. Master/slave ticket discussion decision written in 
https://savannah.cern.ch/support/?108668#comment6

________________________________________

Diana, please paste this text in the minutes. I am sending this to the 
standard recipients' lists/e-groups of all USAG-related communications. I am 
also linking this text from the agenda 
http://indico.cern.ch/conferenceDisplay.py?confId=68477


Yours
maria

--
Maria Dimou-Zacharova                           http://cern.ch/dimou
CERN                    CH-1211 Geneva 23                Switzerland
Maria.Dimou@cern.ch     Tel:+41227673356            Fax:+41227669820