Welcome and headcount Room: TBD

Status reports Room: TBD Highlights of the week, 5 minutes for each WP (NA2, SA1, SA2, JRA1, JRA2)

User satisfaction survey, AOBs Room: TBD First version of the online survey at: http://etics.web.cern.ch/etics/survey.htm

Deliverables, milestones and planning check Room: TBD Formal check of agreed milestones and planning

ETICS USIS (User Satisfaction Improvement Strategy) Room: TBD Improving user satisfaction about usage of the ETICS services is critical. ETICS is often perceived as slow and difficult to use. This is due to a number of factors: 1) Need for technical improvements in speed and usability 2) Disinformation or third-party rumours 3) General resistance to adopt 'procedures' We need to understand what to focus on and have a plan to address this issue as a combination of technical enhancements, training and dissemination. Where to start?

AOB Room: TBD