ESC Meeting (164) ---------------- Action list and other information about the ESC(164) meeting 164.01.01 Agenda ------------- 164.01 - This agenda - Diana 164.02 - AOB - Any 164.02.01 VO requirements - Maria/ VO visitors 164.02.02 Closure of tickets with related Savannah tickets - Diana 164.02.03 New ticket states - Diana 164.02.04 TPM role - Diana 164.03 - Actions from ESC(164) - Diana 164.04 - Report from WP1: ROC/OGS integration - Federico 164.04.01 Status of the interface documents 164.05 - Report from WP2: CIC integration - Gilles 164.06 - Report from WP3: VO/SU integration - Maria/ Alistair 164.07 - Report from WP4: Documentation - Alistair 164.08 - Report from WP5: Portal development/ Release plan for May - Guenter 164.08.01 Release plan for May 164.08.02 Release plans for the September release (aka the "big" or GGUS 6.0 release) 164.09 - Report from WP6: Training - Alistair 164.10 - Report from WP7: TPM - Min 164.01.02 Attendance -------------------- VOs Atlas Latchezar Betev CMS KatriLassila-Perini NA4 Frederic Schaer SA1 DECH Guenter, Helmut, Torsten CERN Diana, Alistair, Maria FR Gilles, David CE Jan UKI Philippa, Steven McAllister Italy Federico AP Min SE - Apologies Alex (SE) Atlas LHCb 164.01.03 Difficulties with telephone conference system ------------------------------------------------------- There were difficulties getting the meeting started due to a misunderstanding about the new CERN audio-conference system. Alistair said that he would change the bookings to avoid this happening again. 164.02 AOB ---------- 164.02.01 VO requirements The main items discussed were the following: - Alice wants a flag implemented which says 'applies to the whole VO' to imply a very serious fault affecting the VO; - Atlas wants a reduction in time to deal with tickets; - LCG sites have a reaction time in their MoU of 8 hours; - SLAs will be discussed at the Operations Meeting in Stockholm 13-15 June 2007; There discussion about the details and effectiveness of some of this was discussed, as well as the fact that GGUS is implemented as a flat support system, and is not VOMS aware. All supporters are treated equally and have access to all content. Actions are in the list below. 164.02.02 Closure of tickets with related Savannah tickets There was a discussion about this involving the visitors and suggestions were made about a new status 'unsolved_with_savannah_ticket'. Questions were also asked and responded to about the interactions between the GGUS and Savannah systems. 164.02.03 New ticket states Diana discussed a document which has been circulated to all ROCs and asked them for comment. The intention that this will be available by mid-July and will be in the release in September. All ROCs should comment on this. [The release in September will be a 'big-bang' release. That is, it will contain features which require that the ROCs change their systems. There will be a service verification in September to verify that this is working correctly. All ROCs with remote help desk will have to participate in this. This will be discussed more at the next ESC meeting. - Ed]. 164.02.04 TPM Diana discussed the need to document the role and duties of the TPM. This has been added as an action to this minute. Min said that he was looking into creating the schedule for TPM up to 12 months in advance. Min said that he had distributed a proposal for changes to the FAQ documentation, and invited comment. 164.03 Actions -------------- It was agreed to carry forward 5 of the actions from the last meeting. These are given below in §164.11. Alistair was asked to update the action list from the previous meeting. 164.04 - Report from WP1: ROC/OGS integration --------------------------------------------- Federico reported that he had sent a document to the mailing list this morning, and they he would update it. There has been an offer of help with this from the South East Region. Alistair and Diana have talked with Alex in Romania about this, and will talk with him again. An action was given to follow this up to several people. 164.05 - Report from WP2: CIC integration ----------------------------------------- Gilles said that there was nothing new to report but that he was busy with changes to the CIC portal to be introduced in June. He agreed to report on this and other plans from the COD meeting in Stockholm at the next meeting. 164.06 - Report from WP3: VO/SU integration ------------------------------------------- This was discussed earlier. 164.07 - Report from WP4: Documentation --------------------------------------- Alistair report that he had brought all the FAQ documentation up to date and had made changes to the interface to the FAQ documentation, to make it easier for readers to find the material appropriate for their needs. During April and May, 38 documents have been updated (out of a collection of 88). The FAQ documentation is available at the following address: http://egee-docs.web.cern.ch/egee-docs/list.php?dir=./support/documentation/& Taking stock of the VO FAQs has the following conclusions: - 12 of the 19 have been updated within the last month; - the last time we tried to obtain new content was July 2006; - 3 are in effect empty (Biomed, CDF and Auger). He is therefore pursuing the following actions: - Ask the 3 empty ones to provide content (Auger has already promised); - Ask the 4 LHC experiments to review their FAQs; - Do a review of all of them in June/ July. 164.08 - Report from WP5: Portal development/ Release plan for May ------------------------------------------------------------------ The items for the May release are given in §164.12 of this note. 164.09 - Report from WP6: Training ---------------------------------- It was agreed that there we will offer GGUS training during the week in Stockholm. Alistair was asked to coordinate this with the GGUS team at FZK. The main training index at GGUS has been updated: https://gus.fzk.de/pages/training.php 164.10 - Report from WP7: TPM ----------------------------- This was covered under item 164.02.04 164.11 Actions -------------- Item Action Responsible Status 159.02 Provide comments on changes to VO support to Maria Jan Done 159.06 Provide information on the CIC-GGUS interface Gilles Carry forward 159.07 Provide information on the CIC-SAM interface Gilles Carry forward 159.11 Contact the OAG and ask them to provide useful content for 18900_FAQ_for_oag Alistair Done 159.17 Consider the practicality of scheduling TPM for 12 months ahead Min Done Item (actions follow the order of the agenda items, but have their own numbers) 164.00 Document this meeting, collect comment, publish in Indico etc (this document) Alistair Done 164.01 All future meetings should be scheduled as separate events in audio-conf @ CERN Alistair Done 164.02 Provide link to Jan for documents about VO support Maria https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport 164.03 Provide a set of criteria for tickets when monitoring them Maria https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport 164.04 Add items to the shopping list as a result of action 164.02 Maria Done 164.05 Comment on the document on 'GGUS stati' All Done 164.06 Prepare for the "big bang" release in September 2007 All ROCs Carry forward 164.07 Add an item to the next ESC meeting about the service verification in September Alistair Done 164.08 Prepare documentation on the role of the TPM Diana/ Maria Carry forward 164.09 Make comments on Min's proposal about FAQs All Carry forward 164.10 Update the action list from ESC(159) and put on the Indico page Alistair Done 164.11 Review the content of document 1300 (Short guide for supporters) Maria Carry forward 164.12 Collect response to change the FAQs of the LHC VOs and Biomed Maria Carry forward 164.13 Edit and publish the results of actions 164.08 and 164.09 Alistair Carry forward 164.14 Provide information on the CIC VO XML dump Gilles Carry forward 164.15 Add discussion of VO documentation to OW-2007 and report Gilles/ Alistair Not done 164.16 Have a meeting about the status of the ROC-GGUS interface documentation Jan/ Diana/ Federico/ Alistair/ Alex Done 164.17 Report on the work of the COD meeting (Stockholm) at the next ESC meeting Gilles Added to agenda 164.18 Add discussion of VO matters to the AOB for all future ESC meetings in 2007 Alistair Done 164.19 Send a note to the ESC about status of the VO FAQ documentation collection Alistair Done 164.20 Send a note to the ESC about changes to the FAQ collection (other than VO) Alistair Done 164.21 Discuss training with Steve MacAllister Alistair Done 164.22 Coordinate the provision of GGUS training in Stockholm Alistair Done 164.23 Prepare the next TPM schedule Min Carry forward 164.24 Review the VO card information to see what we can take out from the FAQ Maria ? http://egee-docs.web.cern.ch/egee-docs/list.php?dir=./support/documentation/supporter/vo/vo_id_cards 164.12 Contents of the May portal release ----------------------------------------- The items for the May release are: GGUS portal - Account information - Corrections to character counting in input fields - Bi-weekly escalation reports available Support interface - New checks on content of solution field GGUS structure - New VO support unit for VO auger - The mail templates GGUS Interfaces with external help desks - New check when setting status to solved GGUS internals - mails are now sent by Remedy rather than PHP scripts Please also check the ongoing work list & release notes: https://gus.fzk.de/pages/owl.php 164.13 Next Meeting ------------------- ESC(168) Phone Conference - Thursday 21st June 2007 from 11:00 to 12:00. There is an agenda page at the following Indico page: http://indico.cern.ch/conferenceDisplay.py?confId=7187 v 164.6 - 20 June 2007 - Alistair Mills