S183/SMB Service Desk contract review meeting: May 2020

Wednesday 10 Jun 2020, 11:00 → 12:00 Europe/Zurich

Emilie Kirschner (CERN), Gyorgy Balazs (CERN), Isabel Fernandez Gonzalez (CERN)

Agenda

1. Agreement on the agenda & definition AOB

2. Action list resulting from previous contract review meeting

3. April 2020 penalty definitions

4. May 2020 KPIs reports

5. Evaluation of the current situation:

     By the Contractor (Francois Perez Torres)
   
    By CERN (Emilie Kirschner‎)
   

6. Period of CERN’s gradual restart following CERN’s safe mode in response to the COVID-19 pandemic

7. Documents

8. AOB

Best regards