ServiceNow User Group (SNUG) Suisse Romande - 11ème réunion du groupe d'utilisateurs ServiceNow

Wednesday 13 Jun 2018, 09:00 → 19:30 Europe/Zurich

774/R-013 (CERN)

Isabel Fernandez Gonzalez (CERN), Nicole Cremel (CERN), Olaf Van Der Vossen (CERN)

11th Suisse romande ServiceNow User Group meeting

09:30 → 09:45 CERN welcome

Welcome participants by Mr. Lluis Miralles, CERN SMB (Site Management and Buildings) department leader

Conveners: Olaf Van Der Vossen (CERN), Mr Robin Chytil (Firmenich)

SNUG_2018.pdf

SNUG_2018.pptx

SNUG-replacement-lluis.pdf

SNUG-replacement-lluis.pptx

SRSNUG-2018-Jun-13-agenda.pdf

SRSNUG-2018-Jun-13-agenda.pptx

09:45 → 10:15 Reception & Coffee

Hall entrance Build. 774 (near auditorium and cafeteria)

Conveners: Mrs Isabel Fernandez Gonzalez (CERN), Mrs Nicole Cremel (CERN), Mr Olaf Van Der Vossen (CERN)

10:15 → 11:00 CERN Talks: Presentations by CERN Service Management teams

Conveners: Mr David Martin Clavo (CERN), Mr Olaf Van Der Vossen (CERN)

10:15 → 10:30 One day at CERN…

Speaker: Mr Eric Lienard (CERN SMB/SMS)

Quick_SNUG_062018_v3.ppsx

10:30 → 10:45 Replicator

Speakers: Mrs Africa Santos (CERN SMB/SMS), Mr Pablo Del Castro (CERN SMB/SMS)

ReplicatorSNUG_PabloAfri.pdf

10:45 → 11:00 CERN Service Status Board

Speaker: Mr Jorge Garcia Cuervo (CERN IT/CF/SM)

ssb_snug.pdf

ssb_snug.pptx

11:00 → 12:00 ServiceNow: Latest news from Knowledge 18

12:00 → 13:55 Lunch break: Lunch at cafeteria Ô délices (Build. 774) and - in parallel - visits to CCC (2 visits with 20 participants, from 12h30 to 13h00 and 13h00 to 13h30)

12:30 → 13:00 Lunch break: Visit CERN Control Center (CCC) - Group 1

Convener: Mr Pablo Del Castro Galan (CERN)

13:00 → 13:30 Lunch break: Visit CERN Control Center (CCC) - Group 2

Convener: Mr Pablo Del Castro Galan (CERN)

13:55 → 16:15 SNUG's members Talks: Presentations from user group members

Convener: Mr Robin Chytil (Firmenich)

14:00 → 14:30 Mobile interface and software quality at CERN

Speakers: Mr Aitor Brazaola (CERN SMB/SMS), Mr Iban Eguia (CERN SMB/SMS)

Software.Quality&Mobile.SNUG18.ppsx

14:30 → 15:00 Implementation of ServiceNow at Givaudan

Speaker: Mr Laurent Guerre (Givaudan )

SNUG - Givaudan AskMe Input for external presentation 13062018.pdf

15:00 → 15:30 GDPR Subject Access request at UICN

Speaker: Mr Jean-Luc Chatton (UICN )

GDPR Subject Access Request at IUCN.pdf

15:30 → 15:45 Coffee break

15:45 → 16:15 Integration with Nexthink at Firmenich

Speakers: Mr Pierre Hug (Firmenich ), Mr Robin Chytil (Firmenich )

Nexthink and ServceNow at Firmenich- June2018_2.pdf

Nexthink and ServceNow at Firmenich- June2018_2.pptx

16:15 → 17:50 End session: Roundtable (feedback and proposal for next meeting) and - in parallel - AMS visit (two visits are planned from 17h to 17h30 and 17h30 to 18h, with around 20 participants per visit)

17:00 → 17:30 End session: Group 1 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 16h45 from Build. 774)

Convener: Mr Pablo Del Castro Galan (CERN)

17:30 → 18:00 End session: Group 2 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 17h15 from Build. 774)

Convener: Mr Pablo Del Castro Galan (CERN)

18:00 → 18:10 Bus return to Globe parking (from Build. 774)