ServiceNow User Group (SNUG) Suisse Romande - 11ème réunion du groupe d'utilisateurs ServiceNow
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Europe/Zurich
774/R-013 (CERN)
Isabel Fernandez Gonzalez
(CERN),
Nicole Cremel
(CERN),
Olaf Van Der Vossen
(CERN)
Description
11th Suisse romande ServiceNow User Group meeting
Nicole Cremel (IT), Isabel Fernandez(SMB)
Participants
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Welcome participants by Mr. Lluis Miralles, CERN SMB (Site Management and Buildings) department leader
Conveners: Olaf Van Der Vossen (CERN), Mr Robin Chytil (Firmenich) -
Hall entrance Build. 774 (near auditorium and cafeteria)
Conveners: Mrs Isabel Fernandez Gonzalez (CERN), Mrs Nicole Cremel (CERN), Mr Olaf Van Der Vossen (CERN) -
CERN Talks: Presentations by CERN Service Management teams 774/R-013Conveners: Mr David Martin Clavo (CERN), Mr Olaf Van Der Vossen (CERN)
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1
Speaker: Mr Eric Lienard (CERN SMB/SMS)
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2
Speakers: Mrs Africa Santos (CERN SMB/SMS), Mr Pablo Del Castro (CERN SMB/SMS)
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3
Speaker: Mr Jorge Garcia Cuervo (CERN IT/CF/SM)
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ServiceNow: Latest news from Knowledge 18 774/R-013
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Lunch break: Lunch at cafeteria Ô délices (Build. 774) and - in parallel - visits to CCC (2 visits with 20 participants, from 12h30 to 13h00 and 13h00 to 13h30) 774/R-013
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Lunch break: Visit CERN Control Center (CCC) - Group 1 874-R-001 (CERN Visit Points)
874-R-001
CERN Visit Points
Convener: Mr Pablo Del Castro Galan (CERN) -
Lunch break: Visit CERN Control Center (CCC) - Group 2 874-R-001 (CERN Visit Points)
874-R-001
CERN Visit Points
Convener: Mr Pablo Del Castro Galan (CERN) -
SNUG's members Talks: Presentations from user group members 774/R-013Convener: Mr Robin Chytil (Firmenich)
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4
Mobile interface and software quality at CERN 774/R-013Speakers: Mr Aitor Brazaola (CERN SMB/SMS), Mr Iban Eguia (CERN SMB/SMS)
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5
Implementation of ServiceNow at Givaudan 774/R-013Speaker: Mr Laurent Guerre (Givaudan )
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6
GDPR Subject Access request at UICN 774/R-013Speaker: Mr Jean-Luc Chatton (UICN )
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7
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8
Integration with Nexthink at Firmenich 774/R-013Speakers: Mr Pierre Hug (Firmenich ), Mr Robin Chytil (Firmenich )
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End session: Roundtable (feedback and proposal for next meeting) and - in parallel - AMS visit (two visits are planned from 17h to 17h30 and 17h30 to 18h, with around 20 participants per visit) 774/R-013
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End session: Group 1 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 16h45 from Build. 774) 946 (CERN Visit Points)
946
CERN Visit Points
Convener: Mr Pablo Del Castro Galan (CERN) -
End session: Group 2 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 17h15 from Build. 774) 946 (CERN Visit Points)
946
CERN Visit Points
Convener: Mr Pablo Del Castro Galan (CERN) -
Bus return to Globe parking (from Build. 774) 774/R-013
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