|
14:00
|
Welcome
-
Isabel Fernandez Gonzalez
(CERN)
(until 14:05)
|
|
14:05
|
Participants and observers introduce themselves
-
Isabel Fernandez Gonzalez
(CERN)
(until 14:15)
|
|
14:15
|
Open presentations by the participants
(until 17:15)
|
|
14:17
|
CERN Service Desk
-
Emilie Kirschner
Isabel Fernandez Gonzalez
(CERN)
|
|
14:45
|
Sulzer - ServiceNow VA/PI/Dynamic translation/Teams integration for Service Desk.
- Mr
François Cisier
(Sulzer)
|
|
15:15
|
JTI Global Service Desk
-
Roman. Shepovalnikov
Pavel Zharov
Evgeniy Klyukin
Vladislav Prokopenko
|
|
15:45
|
Givaudan -Service Desk experience
- Mr
Fredik Holmstrom
(Givaudan)
|
|
16:15
|
Watch manufacturer Service Desk - Migration to Service Now (2022)
- Mr
Sebastien Martin
(Watch manufacturer- Service Desk Migration project)
|
|
16:45
|
Observers' projects
-
Patrick Bauer
(Service Desk operation)
Florian Fargette
(FIFA)
Arlett Schmidt
(www.vitra.com)
Christophe Moix
(Canton du Valais)
Natalie Kane
(CERN)
(until 17:15)
|
|
17:25
|
Closing words
-
Isabel Fernandez Gonzalez
(CERN)
(until 17:40)
|
