EMI EMT-coordination

Session

EMI Support Status

5

29 Apr 2013, 15:50

Description

Report on EMI support status

GGUS Dashboard - EMI User support Procedure

Support status report - as of 26.04.2013

• 4 assigned, 0 SLA violations
  • CREAM-BLAH - #93438 - LESS URGENT
  • DPM Development
    • #93453 - LESS URGENT
    • #93026 - LESS URGENT
  • ARGUS - #93508 - LESS URGENT

Ticket closing campaign - announced by MathildeR

Dear EMI product teams,

GGUS still holds 178 open tickets for EMI products (22 of them date back
to 2011, 67 were filed in 2012).
With the release of EMI-3 and its first update release the expectation
is that most of the GGUS tickets currently in an open state are solved
now and can be closed.

Therefore, for each open ticket in the support unit(s) you are
responsible for please proceed as follows:

- in case a solution has been released with EMI-3, _close_ the ticket as
_solved_

- in case a solution will be implemented with the final EMI-3 update
release, _comment_ this in the ticket

- in case a solution will not be implemented at all, _close_ the ticket
as _unsolved_

- in case a solution will be implemented in your product after the end
of EMI, _state_ this in the ticket with a realistic date, when it will
be fixed (ETA)