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ServiceNow Solution Consultants visit to CERN

Data controller
Natalie Kane - CERN Service Management team
natalie.kane@cern.ch
Privacy notice
→ Europe/Zurich
4/3-006 - TH Conference Room (CERN)

4/3-006 - TH Conference Room

CERN

Then breakout rooms in Buildings 31, 513 and 600
110
Show room on map
Isabel Fernandez Gonzalez (CERN), Natalie Kane (CERN)
Description

PN01681 - Privacy Notice: Organising free events (onsite, online and/or hybrid)

    • 10:30 → 11:00
      Arrival at CERN, get access card (Building 33) then escorted to Building 4 30m

      Instructions how to find the CERN Community Support Centre (Building 33): Access instructions – CERN Community Support Centre

    • 11:00 → 12:00
      Closed ServiceNow meeting 1h 4/3-006 - TH Conference Room

      4/3-006 - TH Conference Room

      CERN

      Then breakout rooms in Buildings 31, 513 and 600
      110
      Show room on map

      Coffee available in room

    • 12:00 → 12:45
      Introduction to CERN and our Enterprise Service Management 45m 4/3-006 - TH Conference Room

      4/3-006 - TH Conference Room

      CERN

      Then breakout rooms in Buildings 31, 513 and 600
      110
      Show room on map
      Speakers: Gyorgy Balazs (CERN), Natalie Kane (CERN)
      NAT-CERN+ENG-2025.pdf
    • 12:45 → 13:45
      Lunch 'CERN canteen experience' in Restaurant 1 1h

      With CERN Service Management teams

    • 13:45 → 14:00
      Walk to IT Buildings / Walk to visit Guards Service and Fire Brigade 15m

      Approx. 1km walk

    • 14:00 → 16:30
      Breakout sessions 2h 30m

      Coffee break available from 15h30 in B513/1-024

      • Future-proof combination of technologies to replace HTML UI pages for custom applications 2h 30m

        B600/R-001

        Speakers: Eric Lienard (CERN), Milan Deruelle
        Service-now visit.ppsx
      • Ideas to facilitate complicated RPs e.g. Visitor Access card Process 2h 30m

        B513/1-024

        Speakers: Danai Mitsopoulou, Emilie Kirschner (CERN), Isabel Fernandez Gonzalez (CERN)
      • Input on AI Roadmap/Strategy, Readiness for and adoption of ML Features, Road to Agentic 2h 30m

        B31/S-023

        Speakers: Florentia Protopsalti (CERN), Lucy Lockwood (CERN)
      • Empowering workflow automation with Playbooks ready for AI 2h 30m

        B600/R-002

        Speakers: Amaury Flament, Flavio Costa (CERN)
      • Merging our custom INC and RQF processes into a single type (eg. Case), we can present 3 options 2h 30m

        B31/2-028

        Speakers: Gyorgy Balazs (CERN), Natalie Kane (CERN)
    • 16:30 → 17:30
      Guided tour of the Data Centre Visit Point in Building 513 1h

      (For ServiceNow only, max 24 ppl)

    • 17:30 → 18:30
      Wrap-up session open to all participants 1h 513/1-024

      513/1-024

      CERN

      50
      Show room on map

      (no obligation on CERN side)

      Followed by meal at Le Scandale (nr Cornavin) from 19h30 - all welcome (CERN participants included) but please confirm participation during registration

      Le Scandale
      24 Rue De Lausanne, 1201 Genève
      https://lescandale.ch/

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