Tutorial on Snow Knowledge Base (KB) system for supporters (in English)
by
MrsNicole CREMEL(IT/SM)
→
Europe/Zurich
IT Auditorium (CERN)
IT Auditorium
CERN
Description
You might have heard of, or is already working with the Knowledge Base in ServiceNow. This tutorial will explain in detail how it works and why we need a coherent process for Publishing, Managing, Reviewing and Archiving articles in a controlled manner. It is mainly targeted for people who actively are, or will participate in the creation and review of articles for end-users and supporters.
