EMI EMT-coordination

Session

EMI Support Status

4

25 Mar 2013, 15:50

Description

Report on EMI support status

GGUS Dashboard & EMI User support Procedure


Setting up of the ETA - Estimated Time of Availability - slide 4 of Mathilde's presentation at EMI AHM/May 2012




Support status report - as of 22.03.2013

• 9 "LESS URGENT" assigned, 0 SLA violations
  • CREAM-BLAH
    • #92758
    • #92429
  • DPM Development - #92440
  • lcg_util Development - #88835
  • Gridsite - #92620
  • Proxyrenewal - #92745
  • ARGUS
    • #92728
    • #92702

Ticket closing campaign - announced by MathildeR

Dear EMI product teams,

GGUS still holds 170 open tickets for EMI products (27 of them date back
to 2011, 82 were filed in 2012).
With the release of EMI-3 last week the expectation was that most of the
GGUS tickets currently in an open state are solved now and can be closed.

Therefore, for each open ticket in the support unit(s) you are
responsible for please proceed as follows:

- in case a solution has been released with EMI-3, _close_ the ticket as
_solved_

- in case a solution will be implemented with the EMI-3 update release,
_comment_ this in the ticket

- in case a solution will not be implemented at all, _close_ the ticket
as _unsolved_

- in case a solution will be implemented in your product after the end
of EMI, _state_ this in the ticket with a realistic date, when it will
be fixed (ETA)