USAG meeting - Theme: Raise VOs' and Sites' awareness on coming GGUS 7.0 developments.

Thursday Jun 5, 2008, 9:30 AM → 11:00 AM Europe/Zurich

28-R--006 (CERN)

Maria dimou

User Support Advisory Group meeting This group is, in EGEE III, the successor of the EGEE II Executive Support Committe (ESC).

Information twiki

Telephone connection information:
Dial-in numbers: +41227676000 (Main)
Access codes: 0120180 (Leader)
0130153 (Participant)
Leader site: https://audioconf.cern.ch/call/0120180
Participant site: https://audioconf.cern.ch/call/0130153

1. Agenda approval
2. Comments on minutes from the May 6th meeting [here]
3. Discussion on EGEE III Milestone MSA1.6 on GGUS assessment:
   Make a Table of Contents for MSA1.6 to facilitate Kai's work due in September. Define GGUS and NA4 contributors. Extract from the Description of Work document page 123 in v.4 https://edms.cern.ch/file/886385/2/EGEEIII_222667_DoW_v4.pdf:
   ------- MSA1.6 Assessment of the status of user support SA1 IFAE PM4 An assessment of the status of user support, including input from stakeholders in NA4 and SA1. It will include the plan for user support for the remainder of the project and indicate strategies for support in an EGI/NGI model. --------
4. Clarifications on GGUS features under development:
   1. Define escalation authority for slow response to GGUS tickets
   2. Weekly outstanding tickets reminder email
   3. Interface to produce reports on demand.OAT and SLA Group members' presence is required for this!
   4. GGUS tickets generating signed alarm emails to Sites
5. Progress Report on the GGUS Plan DSA1.1
6. A.O.B.
   1. USAG @ EGEE08 22-26/09/2008 ?
   2. TPM training

Last Update: 2008-06-09 by M.Dimou

Minutes minutes20080605.txt

more information ToC_DSA1.1.txt