Support Task Force Meeting (@FZK)

Wednesday 4 Aug 2004, 09:30 → 18:00 Europe/Zurich

441--K3 (Karlsruhe / Germany - FZK Room K3)

W.Thoene

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09:30 → 10:30 Welcome Note & Presentation of the current GGUS Support system

Welcome Note from Rainer Kupsch (our Manager)

afterwards
Presentation of the GGUS System including internals :-)

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10:00 → 10:30 Basic Support Modell

Based on the decision of the ROC Managers we need to define a detailled focus for the Meeting!

How to integrate NA4 / the "customers"?

10:30 → 10:45 Coffee brake

10:45 → 11:45 Processes

We need to identify all possible processes.
We need to take all scenarios into account and define possible integration phases.

Which services are central, which are distributed?

Who will be responsible for escalations / Service Levels?

Will there be a central WebSite where users can interact?

What are the "customers" needs?

11:45 → 12:30 Lunch Break

12:30 → 13:30 Interfaces

Where do we have to interface with others?
Who will provide an interface (we or the others?)

13:30 → 14:30 Tools

Which tools are necessary?