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    CIC Managers' group meeting (week 33)

    → Europe/Zurich
    CERN telephone conference system

    CERN telephone conference system
    Nick Thackray
    Description

    ** NOTE THE CHANGE OF DAY FOR THIS WEEK. THIS IS DUE TO THE GDB MEETING TAKING PLACE ON 17/11/04. **

    Call +41 22 767 70 00, and ask for the CIC conference, chaired by Nick Thackray
    minutes
      • 11:00 → 11:10
        CIC-on-duty rota 10m
        To see the CIC-on-duty rota, click here. We need to gather email and telephone details for all contact names in this list.
        Speaker: Nick Thackray
        • Status of cic-on-duty shared email box 5m
          Speaker: Helene Cordier
      • 11:10 → 11:30
        Trouble ticket escalation procedures 20m
        The updated document covering escalation procedures will be available for review prior to the meeting.
        Speaker: Discussion
      • 11:30 → 11:40
        Update on INFN-GGUS ticketing interface 10m
        Speaker: Cristina Vistoli
      • 11:45 → 12:00
        NA4 test for new VO requests for services 15m
        RB, ldap server and RLS - this point arose at the ROC managers meeting on Tuesday.
        Speaker: Ognjen Prnjat
      • 11:55 → 12:00
        AOB 5m
        Speaker: Any