Library Science Talk: Together we shape better libraries. The Swedish Quality Handbook

by Christina Jönsson Adrial (BIBSAM - The Royal Library’s Department for National Co-ordination and Development)

Tuesday 11 Oct 2005, 15:30 → 17:00 Europe/Zurich

60/6-002 (CERN)

Quality management is a necessity in a changing world. There is a demand for increased services and changed offers from the customers. There are also demands for efficiency and value for money from our funding bodies. One way to meet these demands is to increase the knowledge about the library’s activities and to obtain tools for improvement. The Swedish Quality Handbook Project supports the library in this. The aim of the “Quality Evaluation Handbook” project is to help Swedish libraries in all parts of the public sector to start conducting systematic quality management, by utilising performance indicators. The project is intended to serve as a springboard for libraries interested in engaging in quality development. The co-operation is based on the collection of data for the twelve indicators over a period of three years and a comparison of the results over time and with those of other libraries. The project ended early 2005 and has been evaluated during spring this year. The most important outcome from the project is that it has led 50 Swedish libraries to start performing systematic quality management.

The project is run by The Special Interest Group for Quality Management and Statistics within the Swedish Library Association who plays an active role in encouraging Swedish libraries to engage in quality development and evaluation.



Organiser(s): CERN Library (Jens VIGEN)
More information: http://librarysciencetalks.web.cern.ch/librarysciencetalks/
Please register to attend by contacting Susanne.Schaefer@cern.ch

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