COD-9

12 Jul 2006, 09:00 → 13 Jul 2006, 18:30 Europe/Zurich

Varna, Bulgaria

Cordier, H; Atanassov E.; Gurov T.

More info at https://egee.in2p3.fr/events/COD-9/

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Wednesday 12 July

09:00 → 12:30 Plenary session

09:00 Since COD8

Includes feedback from SEE and CE and update from SWE and DE-CH on their needs to be ready to join the COD team.

Speaker: all

09:30 SAM and COD operations status

Speaker: Piotr Nyczyk - TBC

10:30 Coffee Break

11:00 Failover procedures

Speaker: IT

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12:00 Operations procedure - document draft

Updates on the following should be discussed and can be added to the document during the meeting for review by ROC managers next week. - PPS sites - OSG operations - Service Monitoring Publication of Operations procedure should be where? wiki, edms, SA1 website, other? There is work underway to make the manual more accessible and friendly. This is currently at http://www.uki-roc.esc.rl.ac.uk/content/section/9/132/ but could just as easily go on the wiki. The new document includes proposals submitted at previous meetings and also recommendations to reinstate the phone call in the escalation procedure.

Speaker: UK - TBC + all

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more information more information more information

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14:00 → 18:00 Parallel sessions

• Failover procedures
• SAME Integration into operations
• Working Group on new/ improved SFT/SAME tests
• Operation procedure

16:00 Coffee Break

Thursday 13 July

09:00 → 12:30 Plenary session - final

09:00 Wrap up of parallel sessions and list of actions

Speaker: All speakers of parallel sessions

more information more information

10:30 Coffee Break

11:00 perspectives // informal training for swe and de-ch

Speaker: all

14:00 → 18:30 TPM session

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14:00 Documentation

Presently there are in GGUS https://gus.fzk.de/pages/docu.php SEE wiki http://wiki.egee-see.org/index.php/Ops_doc CERN Twiki https://twiki.cern.ch/twiki/bin/view/EGEE/OperationalDocumentation where more? Agree where "all" docs should be placed, also permissions on docs (example, operational docs only visible to TPM's/ROC's/SU's...) Issue of the "Index" and "Update"

Speaker: Koumantaros, K

14:30 Support Units "mandate"

Status of the mails sent by Helmut to all support units about what tickets they are expected to process. What are their answers How many and who did not answer yet People behind those support units

Speaker: Grein, G

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15:00 GGUS Ongoing Worklist

Are all the changes in the OWL agreed upon? When will they be implemented? Are there more improvements to be done which are not in the OWL?

Speaker: Antoni, T

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15:30 Types of Problem

Are the current types of problem in GGUS adequate? Do we need more or different ones?

Speaker: Antoni, T

16:00 GGUS - OSG interoperation

Status of it Are there specific issues the TPM's should know about?

Speaker: Grein, G

16:20 TPM Training/Tutorials

Training/Tutorial agenda Scheduled sessions 2006/2007 Logistics, subscription etc.

Speaker: David, M

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16:40 TPM Management

Status/experience http://goc.grid.sinica.edu.tw/gocwiki/TPM_Scheduling_Proposal

Speaker: Antoni, T

17:00 Discussion

Several issues not covered above - New ticket states (sugestion from Diana) - Clarification of TPM role, now and the future - What kind of support GGUS could offer them to help them doing this task? (sugestion from Diana) - What kind of support can GGUS offer to help the TPM detect duplicate tickets? (sugestion from Diana) - Redefinition of support units: check Support Units "mandate" Guenter Grein (from Diana) - Responsiveness of support units and ROC's to tickets, what the TPM can do? - Possibility for a user to assign the ticket to the support unit (bypass the TPM).

Speaker: ALL