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TREC support organisation
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Europe/Zurich
112/4-B60 - EN-IM Meeting Room (CERN)
Description
1. Confirming that all stakeholders for the TREC support have been identified. Especially affirming (or updating) that:
- HSE/RP is the owner of the TREC system requirements
- BE/ASR is the owner of the TREC PCs (as they are part of the TREC zones)
- EN/ACE is the owner of the support process and the software development process
- Assuming that BTE desktop support is mandated with the support: BE/CO is the provider of the support resources
2. Scope of the support and in particular affirming (or updating) the following strategy:
- The support shall solve problems on operational TREC PCs and their accessories (i.e. the keyboards, mice, barcode scanners)
- The support shall upgrade TREC PCs, if required
- The support shall procure replacement PCs and their accessories as required and prepare them for operation (The support shall perform the required EDH and store transactions- central store and local store)
- The support shall NOT be responsible for the TREC software development.
- The support shall be in charge of printing barcode labels required for the operation of the TREC zones
- Optionally EN/ACE would be interested in a label printing service also for Infor users, in case this could be integrated or arranged separately
3. Defining the required documentation, referring to existing documentation and defining how new documents and document upgrades are managed
- Work instructions
- Service level agreement
- Cost estimations
- Reports
4. Financing of the support
- Does the TREC project in BE cover the above support financing?
- What PC replacement strategy (e.g. run to failure or systematic replacement before LS2) shall be chosen and how shall it be financed?
5. Implementation steps
- Defining the sequence of the next steps
