COD Pole1 - before COD-19

Wednesday 18 Mar 2009, 09:00 → 11:00 Europe/Zurich

EVO (Virtual Meeting)

Marcin Radecki (Unknown)

Connecting details:

1. EVO
Title: Pole1 - before COD-19, Community: UNIVERSE
Meeting password:pole1
From: 9:00 (meeting starts at 8.30) CEST
To: 11:00 CEST
EVO gate click "Start" and browse the right link in the list ("Pole1 - before COD-19").

2. EVO by phone call
EVO Phone Bridge Telephone Numbers:
Slovakia (UPJS, Kosice) +421 55 234 2420
Switzerland (CERN, Geneva) +41 22 76 71400
Italy (INFN, several cities) Phone numbers Enter '4000' to access the EVO bridge
Germany (DESY, Hamburg) +49 40 8998 1340
USA (BNL, Upton, NY) +1 631 344 6100
USA (Caltech, Pasadena, CA) +1 626 395 2112
Phone Bridge identifier:857932 password: 9112

3. RMS visioconference (backup- to be defined yet!) -- Title : Pole1 phone conf 2009-02
   -- Date : 2009 march 18
   -- Time : 08:30:00 local time
   -- Length : 03:00:00
   -- Call number :
   ---- IP : 193.48.95.69
   ---- ISDN : +33 (0)4 26 68 73 00
   ---- TEL : +33 (0)4 26 68 73 00
   -- Numeric identifier : 23419 (end by #)
   -- PIN code : 9568 (end by #)
   

Attendance:
Helene, David - FR
Tiziana, Alessandro Paolini, Peter Solana - IT
Vera, Luuk - NE
Diana - CERN
ShuTing - AP
Marcin, Malgorzata - CE

News from Catania
Helene: remaining 4 federations (UKI, DECH, SEE, Russia) will join in COD-20 Helsinki. This changes a bit our plans, need for brainstorming on what are the consequences and how to make is safe.

1. Prepare new 3 federations to start new model
   Tiziana: what do we mean by regional knowledge base?
   Marcin: any publicly available web pages like wiki etc. maintained by people in the region. Especially useful for 1st line support team who may solve problem without ticket being recorded.
   
Tiziana: Is CCOD technical or what are its duties?
Marcin: CCOD is a political body, a thin layer, responsible for contacting federations for making the problems moving forward. CCOD does not provide any technical support however they are responsible for solving organizational issues at a higher level.
Helene: there is some misunderstanding of CCOD handover, people don't know why they have to send 2 handovers. Vera: there's some problem with the tool.
Vera: worth to mention the currnet view of 1st line and ROD can be misleading, especially if a region decides to not do 1st line support - they will be bothered with some alarms etc. There is a ticket in savanah already.
Details of CCOD procedures to be discussed during COD-19 parallel session:

• how CCOD shall evolve when 7 and 11 federations will be on new model?
• CCOD handover clarification - Savannah ticket number TODO
  
2. Training at COD-19
   Vera: There will be training for joining federations at COD-19. Overview of dashboard by Cyfril and then small groups with Vera, Malgorzata, Kai and Cyril.
   Please make sure new staff requested relevant roles in GOCDB so they can proceed with on-line exercises.
   Please do register those coming to training at the general registration page by marking a checkbox.
   http://indico.cern.ch/conferenceDisplay.py?confId=49401
   Questions on the network connectivity and re-scheduling training in the agenda to be dealt offline by Tiziana, Helene and Vera.
   
3. Model assessment
   Assessment will be done based on feedback from 4 federations and 1st prototype of ROD metrics.
   Marcin to provide template for feedback presentation by end of the week.
   Helene: good starting point can be be "before and after" status
   Helene: Something for quarterly report also. We can check if there are less tickets, less alarms. But turned out to be relatively the same activity -> will put into savannah ticket and dealt offline.
   
4. Refine model
   ROD metrics issues, display options to be presented and decided in parallel session -> Marcin to present to the audience
   
5. Effective date of start new federations
   Vera: Maybe April the 20th? This wil give 3 weeks of "getting familiar". But we shall be quick to get some experience before COD-20.
   Diana: OK
   Tiziana: delay will avoid clashing with power maintenance, ok.
   Helene: OK for France.
   Helene: Will the new 3 federations start acting as CCOD?
   Marcin: Probably not from the very begining. Can join later if necessary. Will present options and decision can be taken on COD-19.
   
6. ROD forum
   Something to replace Pole1. How to start it - ideas to be gathered during COD-19.
   
7. AOB
   Helene: is there a material of experience to knowledge base topic to be presented via videoconference by ShuTing?
   ShuTing: ok.
   Helene: do we need presentation from GGUS? Other ideas to be sent to Helene by e-mail.

09:00 → 10:30 ROD - preparations for COD-19 in Bologna

Agenda

1. Plans for COD-19: Pole1 goals
1. Prepare new 3 federations to start the new model (CERN, IT, FR)
2. Model assessment after first 3 months of operating
3. Refine model, corrections, improvements
   - requirements for dashboard
   - requirements for ROD metrics
   - CCOD procedures
2. In more details:
1. Prepare new 3 federations to start the model
1. New federation checklist: ROC
   – At least one FTE to do this work
   – Provide mailing list for R-COD operators (as a contact point)
   – Send a link to the GGUS for regional knowledge base (if it exists)
   Operators - 1st line support, R-COD, C-COD
   – Have a valid certificate
   – Read the operations manual recent version of OPS manual (under construction)
   – 1st line supporters must request “regional first line supporter” role in the GOCDB
   – R-COD must request “Regional Staff” role in the GOCDB and be on the relevant R-COD mailing list.
   – C-COD must request “C-COD Staff” role in the GOCDB and sign up to the C-COD mailing list.
   – Choose correct preferences in the CIC regional dashboard while using it
2. each joining federation to prepare a presentation for COD-19 on plans how they plan to organize their work in a new model (use "readiness" slides for template)
2. Model assessment after first 3 months of operating
   each from 4 federations in the model to prepare a presentation: experience with the new model (template to be provided), particularly including assessment of the new model in the region, region stability, amount of work etc.
3. Refine model, corrections, improvements
   - requirements for ROD metrics
   Pending action from the last meeting on Marcin to trigger discussion on ROD metrics, nobody answered, suggestions entered into the Savannah ticket 106519
   - requirements for dashboard
   Pending action for Cyril to provide display options.
   
3. Helene's points not discussed on last meeting
- COD-19 Is the feedback and assesment gathered in the pole 1 presentation?
MR: Propose to gather feedback from 4 and make a summary in wrapup.
- COD-19 Can we start also a regional operator forum feedback of experience at COD-19? how?
MR:
- must be a group of people who are able to SOLVE problems reported on this forum
- Pole1 to disappear when all feds join the model
- need a person coordinating and responsible for polling people for feedback and dealing with topics