Welcome and headcount Room: TBD

Status reports Room: TBD Highlights of the week, 5 minutes for each WP (NA2, SA1, SA2, JRA1, JRA2)

Review organization and deliverables Room: TBD Checks on the review organization schedule and deliverables status 3 April: Review 2 April: Dressed rehearsal 20 March: Second rehearsal (online) 18 March: All deliverables and project reports must be in the hands of the EC and reviewers 16 March: All deliverables and project reports must be sent out (CD-ROM) 13 March: Revised versions of the presentations to PMB/TC 10 March: All deliverables and reports must be ready for PMB approval 6 March: Deliverables reviewed, back to originators for modifications 2 March: activity quarterly report to project manager (Alberto); all (most) budget and effort data to project admin (Catherine) 27 February: deliverables ready for internal review sent to reviewers 19 February: First rehearsal 13 February: deliverables first draft

Deliverables, milestones and planning check Room: TBD Formal check of agreed milestones and planning

ETICS USIS (User Satisfaction Improvement Strategy) Room: TBD Improving user satisfaction about usage of the ETICS services is critical. ETICS is often perceived as slow and difficult to use. This is due to a number of factors: 1) Need for technical improvements in speed and usability 2) Disinformation or third-party rumours 3) General resistance to adopt 'procedures' We need to understand what to focus on and have a plan to address this issue as a combination of technical enhancements, training and dissemination. Where to start?

AOB Room: TBD