POLE1 conference

Europe/Zurich
1/1-025 (CERN)

1/1-025

CERN

6
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Description
Meeting Access Information: * Evo Client Title: Pole1, Community: UNIVERSE Meeting password:pole1 From: 14:00 CEST To: 15:30 CEST EVO gate click "Start" and browse the right link in the list ("Pole1"). * Phone call Phone room ID: 37587 Phone password: 3376 EVO Phone Bridge Telephone Numbers: Slovakia (UPJS, Kosice) +421 55 234 2420 Switzerland (CERN, Geneva) +41 22 76 71400 Italy (INFN, several cities) Phone numbers Enter '4000' to access the EVO bridge Germany (DESY, Hamburg) +49 40 8998 1340 USA (BNL, Upton, NY) +1 631 344 6100 USA (Caltech, Pasadena, CA) +1 626 395 2112
    • 2:00 PM 2:05 PM
      Action list review 5m
    • 2:05 PM 2:25 PM
      C-COD - ROD interactions 20m
      proposal: C-COD should send e-mail to ROC manager (and CC to ROD) asking for *explanations* in case ROD failed to act. We think that sending an e-mail to ROD again does not make much sense as ROD *already* failed to deliver their service.
    • 2:25 PM 2:45 PM
      Requirements for new NGI to join EGI from Operational Support perspective 20m
      What are the requirements for new NGI to join EGI from Operational Support perspective? A kind of operations SLA? - providing NOD (NGI Operator on Duty) service with specific rules on handling alarms and tickets - access to knowledge sharing DB or use of central GOC WIKI? - what else?
    • 2:45 PM 3:05 PM
      Quality metrics (NON-OK closed alarms) 20m
      proposal: Eliminate possibility to close alarms in NON-OK state completely. Pass this functionality to C-COD. Make a procedure for ROD to "ask for closing". NON-OK cases: a) SD solution: freeze alarm. Problem: SD can be defined in past. -> Protest it! b) moving node out of production let dashboard check if the node is in production c) monitoring system problems - fake alarms due to failure of mon. infr. possibly this will not last longer than 72h. d) core service problems - add alarm for a core service and mask, - but what if the CS is not in our NGI? Create ticket in GGUS and assign an alarm to this ticket.
    • 3:05 PM 3:15 PM
      AOB 10m