From
France to
Central Europe
Handover Log:
1 ticket (GGUS #51458) for ROC_SE is opened for more than 1 month. I have sent a reminder to ROC_SE about it to check if the problem can be solved.
ROC_AP has 2 APEL tickets opened for more than 1 month. Work is in progress for MY_MIMOS-GC-01. For TW-FTT, ROC_AP sent a reminder and will escalate to last step if no answer.
Question about APEL test: we cannot put a site out of production with APEL problem not solved for more than 1 month.
How should we handle such tickets?