CERN Service Management Forum

The CERN Service Management Forum (CSMF): Building a passionate user community

The CERN Service Management Forum is an opportunity to exchange and share experiences and use-cases in the CERN services community, animated by the Service Management support teams.

Objective
To increase the CERN services’ engagement in becoming more user-oriented, effective and efficient, following standards and industry best practices. This forum will be an opportunity to:

• disseminate Service Management best practices: selected use-cases will be presented by users representing different CERN sectors
• present recent and/or future functionalities implemented in the CERN Service Management tool (ServiceNow)
• allow the Service Management teams to better understand your service needs and align future developments

Attendance
Open to all supporters interested in a structured approach to Service Management and users of the Service Management tool (ServiceNow).

Contact
This event is an opportunity to ask questions, engage in discussions regarding your needs, improvements and the future roadmap of CERN's Service Management. Please contact us with your suggestions and proposals !