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    Registration, Access and Lost Property service area review

    → Europe/Zurich
    39-1-002 (CERN)

    39-1-002

    CERN
    Isabel Fernandez Gonzalez (CERN), Olaf van der Vossen (CERN)
    Description

    Meeting goals: verify that the description and data of the services Registration, Access and Lost Property service area. Retrieve information for the Lost & Found service in particular.

    Links to the services description in the CERN Service Catalog (CSC):

    Pictures
    Slides
    Participants
    • Claude Ducastel
    • David Martín Clavo
    • Isabel Fernandez Gonzalez
    • Olaf van der Vossen
      • 09:30 → 11:00
        Service Management Repository tool presentation 1h 30m
        Presentation of the Service Management Repository tool. Review of the "Guards Service" data. Review of the "Locks and Keys Services" data. Review of the "Registration Service" data. Retrieval of the "Lost&Found Service" data.
        Speakers: Isabel Fernandez Gonzalez (CERN), Mr Olaf van der Vossen (CERN)

        Review Guards Service:

        • include new keywords: surveilance gardiennage done
        • add link to site gates entries and schedule done
        • add link to Operational circular No. 2, Rules for use of E gate done
        • M. Ducastel mentions that the guards take care of the hotel keys after 1:00,  they even walked hotel clients to the hotel late in the evening...It has not been included as part of the service offer
        • Service offers parking surveillance, to be mentioned, add a link the to form to request for a long period parking done
        • Customer is the Deparment header/DG
        • Entrance Control & Guards: Action: M. Ducastel and M. Marchal should provide us with the contract information

        Registration service:

        • Add a link to "Visitors card" as it is done in the e-administration guides done
        • Difficult to identify the customer Action: M. Ducastel and M. Marchal try to find out

        Key and Locks service

        • remove function Key and Lock done
        • GMF Keys and Locks Action: M. Ducastel and M. Marchal should provide the details about this function and the contract information

        Lost and Found service

        Lost and Found service: M. Ducastel thinks that there is not such a service, it is part of the service provided by the firebrigade

        • The service owner should be M. Bont done