Introduction and who is who

Key Quality concepts (The vocabulary you need to know)

• Isabel Bejar Alonso (CERN)

ISO 9000:2015 Quality management systems — Fundamentals and vocabulary

Improvement processes - Key vocabulary A fast look at the Improvement jargon PDCA (Plan, Do, Check, Act) 5S (Sort, Straighten, Shine, Standardize, Sustain) 8 Wastes (over processing, transportation handling, unnecessary inventory, unnecessary motion, waiting, defects, overproduction, people) Force and effect diagrams (Ishikawa) DMAIC (Define, Measure, Analyse, Improv, Control) Kanban FMEA SIPOC SPC 5Ws 8Ds ...

Comparing improvement processes Lean Six sigma Kaizen In a nutshell

Define Value Determine the scope Define value thought customer eyes Identify waste

Map the value stream Map current state Collect and analyze data for VSM Establish lean fundamentals

Establish flow Determine customer demand Balance teh process Standardize teh work

Implement pull Create a pull system Reduce batching Manage inventory

Strive for perfection Identify root causes Error-proof process Sustain improvements

Preparing the 1st of June exercise The business case. My first day at CERN - Who am I in the process - Identification of requirements, processes, waste and non conformities - My role during the exercise