Description
A SLA is a formal negotiated agreement between two parties. It is a contract that exists between customers and their service provider, or between service providers. It transcripts the common understanding about services, priorities, responsibilities, guarantee, etc. with the main purpose to agree on the level of service. For example, it may specify the levels of availability, serviceability, performance, operation or other attributes of the service and even penalties in the case of violation of the SLA.
Alistair Mills
(CERN),
Lukasz Skital
(Unknown),
Maite Barroso Lopez
(CERN)
14/06/2007, 10:00
